Embroidery/Customization Associate

About the role

Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries. More than anything else, we're a trusted consultant to our customers, working tirelessly to find solutions to their business challenges. Here at Barrett, we're looking for smart, hard-working top performers who are interested in joining a fantastic team within a fast-growing company.

Responsibilities

• Customize products using embroidery, monogramming, engraving, laser, pad printing, and related equipment.
• Review work orders to verify garment specifications, design placement, thread colors, and customer requirements.
• Prepare garments by hooping, stabilizing, and aligning materials accurately.
• Select and load appropriate threads, bobbins, backing, and other materials for efficient workflow.
• Input and adjust design files in machine software, ensuring correct size, orientation, and thread sequence.
• Operate single-head and multi-head embroidery machines according to company standards.
• Inspect finished items for accuracy, tension quality, stitching consistency, and correct color usage.
• Ensure all designs meet customer specifications and company quality standards.
• Identify and distinguish vendor defects from internal errors and notify supervisors promptly.
• Correct or repair issues such as misalignment, skipped stitches, thread breaks, or incomplete stitching.
• Trim excess threads and backing, and steam or press items to remove hoop marks.
• Monitor machine performance and troubleshoot minor issues to minimize downtime.
• Perform routine cleaning, servicing, and maintenance as required.
• Follow instructional manuals for proper troubleshooting and repair processes.
• Report mechanical problems, inventory shortages, or equipment concerns to supervisors.
• Maintain accurate tracking records for all work orders and completed items.
• Package finished products according to order and shipping requirements.
• Provide suggestions regarding design, thread/fabric selection, and placement when appropriate.
• Assist with inventory inspections and reordering needs.
• Train and support new team members as needed.
• Communicate with internal teams or clients to ensure timely completion and delivery of orders.
• Perform other duties as assigned.

Qualifications

• High School Diploma/GED required.
• 1-2 years' proven experience operating embroidery machines.
• Experience as an embroidery machine operator or similar is strongly preferred.
• Excellent troubleshooting and analytical skills.
• Ability to read, write and communicate in English (Bilingual Spanish/English skills preferred).
• Must be able to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to balance competing priorities and tight deadlines.
• Strong emphasis on organizational skills and attention to detail.

Pay

$19.50/hour

Schedule

Sunday–Thursday, 4:30pm–1:15am