Embedded Account Manager

Responsibilities

• Own and lead all client account initiatives from kickoff through completion
• Establish clear project timelines, milestones, and deliverables
• Define task ownership across teams and ensure follow-through
• Balance client requirements, internal capacity, and vendor timelines to ensure on-time delivery
• Proactively identify risks, bottlenecks, and resource constraints and drive resolution
• Serve as the internal escalation point for operational challenges
• Lead internal and client-facing kickoff meetings, operational reviews, and quarterly business reviews
• Conduct post-initiative retrospectives to improve processes and execution
• Oversee vendor and OEM coordination to ensure quality and deadline standards are met
• Maintain structured documentation, reporting, and communication across stakeholders
• Serve as the primary point of contact and first escalation point for client stakeholders
• Own the day-to-day oversight of the Managed Print Services program
• Build and deepen trusted relationships with technical teams, program managers, procurement, and leadership
• Ensure delivery aligns with contractual commitments and client expectations
• Integrate into the client’s operating culture, decision-making processes, and security environment
• Host regular operational and strategic account meetings
• Deliver an extraordinary customer experience as the face of imageOne onsite
• Identify, research, and qualify new business opportunities within the client organization
• Monitor programs, funding trends, and client initiatives to shape solution strategies
• Develop and execute account growth plans including cross-sell and upsell initiatives
• Maintain accurate CRM data, pipeline tracking, and forecasting
• Drive revenue and gross profit growth aligned with annual targets
• Leverage operational excellence and client trust to expand wallet share

  Requirements

  • This position does require experience in managed print services or broader print industry, or experience in a closely related field such as traditional infrastructure IT, MSP, production print, or other
  • Progressive experience from sales, operations, or technician into account management is welcomed
  • Minimum 3 years of B2B account management or strategic account leadership experience
  • Minimum 3 years of project management or cross-functional coordination experience
  • Proven ability to lead structured initiatives with defined timelines and measurable outcomes
  • Experience coordinating multiple internal stakeholders and external partners
  • Strong operational discipline and attention to detail
  • Excellent communication skills, both written and verbal
  • Ability to manage escalations and complex environments with composure
  • Proficiency in CRM systems and Microsoft O365 suite, particularly Excel
  • Bachelor's degree in Business, Marketing, Communications, or equivalent experience
  • Ability to attain government security clearance (Top Secret) including being a US Citizen
  • Knowledge of Canon, Xerox production print technologies and related software solutions is a bonus