Embassy Suites Baltimore at BWI Airport - Front Desk Assistant Manager OEM

About the Role

Join our team as a Front Desk Assistant Manager and be at the heart of creating unforgettable guest experiences. You’ll work alongside the Front Desk Manager to ensure the front office runs smoothly, greeting every guest with warmth, efficiency, and exceptional hospitality. Help drive room revenue, boost occupancy, and lead the team in delivering outstanding service. This position is overtime eligible (OEM), with overtime calculated accordingly.

Responsibilities

• Deliver top-notch customer service, ensuring guests and team members feel welcomed and supported.
• Motivate, coach, and guide the front desk team to maintain high standards and smooth operations.
• Proactively identify and resolve issues, handling guest concerns with calm and efficiency.
• Manage room revenue, maintain organizational systems, and utilize technology to keep operations running seamlessly.
• Ensure compliance with certification requirements, such as Food Handlers, Alcohol Awareness, CPR, and First Aid.

Requirements

• 2-year college degree with 3+ years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 3–5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Ability to handle high-pressure situations while maintaining composure and objectivity.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package, including:

• Daily Pay option (ask your recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

About the Property

This role is based at the recently renovated Embassy Suites by Hilton Baltimore at BWI Airport, the only full-service all-suite BWI Airport hotel featuring an indoor pool and fitness center. The hotel offers:

• Complimentary shuttle service to Baltimore Airport, light rail, AMTRAK, and MARC train stations (Washington, DC is just a 20-minute train ride away).
• Proximity to attractions like Inner Harbor, Fort Meade, government offices, Johns Hopkins University, and corporate offices (Coca-Cola, IBM).
• Spacious two-room suites with separate living areas, sleeper sofas, refrigerators, and microwaves.
• Complimentary made-to-order breakfast, evening receptions with drinks and snacks, and American specialties at Bistro One.
• Free WiFi in suites, the 24-hour Embassy BusinessLink™ center, and all public areas.