eMar Implementation Consultant

Join our PharMerica team! PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacy environment. Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression!

About the role

The eMAR Implementation Consultant manages eMAR system integrations by coordinating schedules and collaborating with stakeholders and vendors to ensure the implementation is successful. This is a remote role; you may live anywhere within the Continental USA.

Responsibilities

• Leads the Implementation of eMAR integrations to develop timelines and work with key stakeholders and external eMAR vendors to ensure a successful integration leveraging AS/400 and/or Framework application.
• Complete required implementation, validation checklists, and documentation for new interfaces.
• Review and coordinate implementation components and timelines with all customers, vendors, technology, and support teams to support pharmacy operating procedures in the facility.
• Identify and prioritize issues and concerns then document and communicate to leadership.
• Coordinate in-services, training, and audits in accordance with guidelines and best practice.
• Provides eMAR integration product support to new and existing customers as it relates to the implementation and/or integration process.
• Consult with internal teams, partner companies, new/existing customers, and third-party system vendors.
• Problem solves, including field incoming requests, dealing with issues proactively, suggesting solutions that meet and exceed customer’s needs.
• Remote into workstations/applications to troubleshoot and resolve issues.
• Provide post-implementation and ongoing eMAR/EHR interface integration support by working independently with customers for successful resolution.
• Performs other tasks as assigned.

Requirements

• Must have at least 1 year or more experience working with 3rd party eMAR/EHR systems implementing integration projects and/or providing technical product support.
• Extraordinary customer service and relationship management experience.
• Ability to handle multiple customer inquiries and channels simultaneously.

Qualifications

Education/Learning Experience:

• Required: BA/BS or equivalent experience.

Desired Experience:

• Preferred experience or working knowledge of one or more of the following products: PointClickCare, QuickMAR, Yardi, Eldermark.
• Experience or working knowledge of the following Microsoft Applications: Microsoft Project Online, Teams, SharePoint, Power Automate, Forms.
• Experience or working knowledge of one or more of the following products: AS/400 and/or Framework application.

Skills

• Ability to professionally communicate contracted customer goals and directives to defined team members and stakeholders.
• Excellent communication and customer relationship skills.
• Technologically savvy; Intermediate or above computer skills with Microsoft OS and Office applications, Power Automate, Forms, AS 400, and Framework.
• Creative solving of technical problems ensuring the ability to deliver integrations across a wide variety of systems.
• Ability to focus on deadlines and deliverables ensuring the ability to deliver successful integrations repeatedly on time and within scope.
• Field support requests and manage problem resolution documentation and ticketing system.
• Valid driver’s license.

Behavior Competencies:

• Multi-tasking, Project Management, Analytical and technical skills, Written and oral communication skills, Strong interpersonal skills, Planning and organizational skills, Problem-solving skills.

Benefits

• Health, dental, vision, and life insurance benefits.
• Company-paid Short-Term Disability (STD) and Long-Term Disability (LTD).
• Tuition Assistance and Tuition Reimbursement.
• Employee Discount Program.
• 401k.
• DailyPay.
• Flexible schedules.
• Paid-time off.
• Non-retail/Closed-door environment.

About Our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success.