Email Support Specialist

Harvest Advertising is expanding its team with a fully remote Email Support Specialist focused on digital advertising, social media, SEO, branding, campaign execution, client service, and performance reporting.

About the role

Help customers resolve questions and service issues through clear, timely support. The position is full time, 100% remote, and open to candidates throughout the United States.

Responsibilities

• Respond to written support requests involving digital advertising, social media, SEO, branding, campaign execution, client service, and performance reporting and provide clear, accurate information using approved email, chat, or ticketing tools.
• Review account or request details and document each interaction with complete notes and next steps.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across advertising and campaign delivery.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations.

Requirements

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

Pay

$46,500 - $53,500 per year