Email Support Specialist

Xplore World Agency is seeking an Email Support Specialist to assist with vacation planning, flights, cruises, all-inclusive travel, reservations, customer support, and travel sales. This full-time, 100% remote role is open to candidates throughout the United States.

Responsibilities

• Respond to written support requests involving vacation planning, flights, cruises, all-inclusive travel, reservations, and travel sales, providing clear, accurate information using approved email, chat, or ticketing tools.
• Review account or request details and document each interaction with complete notes and next steps.
• Resolve routine questions and service issues within policy; escalate complex or unresolved cases across vacation booking and traveler service.
• Follow up on open cases, promised actions, or missing information to ensure customers receive timely updates.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations.

Requirements

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

Pay

$47,500 - $54,500 per year

Schedule

Full-time, 100% remote