Email Support Representative

CodeVertex System is seeking a remote Email Support Representative to provide accurate, professional customer support via email. This role requires dependable execution, meticulous documentation, and ownership of assigned responsibilities.

Responsibilities

• Respond to customer questions with accuracy and professionalism.
• Document interactions and maintain complete case records.
• Research issues and coordinate appropriate resolution.
• Identify recurring themes and escalate material concerns.
• Meet service, quality, and response-time expectations.

Requirements

• Customer support or service experience.
• Clear written and verbal communication.
• Patience, judgment, and problem-solving ability.
• Accurate documentation and data handling.
• Ability to work independently while following procedures.

Skills

The strongest candidates will demonstrate practical ability in:

• Customer Service
• Email Support
• Live Chat
• CRM
• Communication

Employment Details

Work arrangement: Remote within the United States.

Employment type: Full Time.

Experience level: Associate.

Base compensation: $42,000–$62,000 per year, depending on experience and demonstrated role alignment.

This 100% remote posting is open to candidates located in North Carolina, United States.