Email Support Representative

About The Role

CodeVertex Innovations LLC is hiring an Email Support Representative to manage email-based customer support, written responses, ticket updates, and documentation. This is a United States remote position with structured expectations for communication, documentation, and ownership.

Responsibilities

• Respond to customer or applicant questions through assigned support channels with clear, professional communication.
• Review account, order, ticket, or record details and update internal systems accurately.
• Document issues, resolutions, follow-up needs, and escalation notes in the appropriate tools.
• Cook up with operations, support, or internal teams when requests require additional review.
• Maintain service quality, response consistency, confidentiality, and remote-work accountability.

Required Qualifications

• Some experience, coursework, training, or strong interest related to the responsibilities of this role.
• Strong written communication, professionalism, and attention to customer details.
• Able to update records accurately and follow documented support procedures.
• Comfort using CRM, ticketing, spreadsheet, or internal workflow tools.
• Reliable remote-work habits, time management, and confidentiality.

Paid Benefits

The salary range for this role is $46,000 – $64,000 per year. Actual compensation may vary based on experience, skills, location, and business needs. This role is remote within the United States.

Equal Opportunity

CodeVertex is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other legally protected status.