Email Operations Principal

We need to output HTML fragment with sections: About the role? Actually the posting includes sections: "WHAT YOU WILL DO", "OPERATIONAL EXCELLENCE", "WHO YOU ARE", "WHAT YOU HAVE", "WHAT WE OFFER". Also there is intro about Braze culture (maybe "About the role"? Actually they said do not repeat job title as heading; we can have sections like "About the role" for intro? The intro is about Braze culture and mission; could be "About the role" or "About Braze". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings where appropriate. We must include a section only when posting has real, specific content for it. So we need sections: About the role (intro), Responsibilities (WHAT YOU WILL DO + OPERATIONAL EXCELLENCE maybe combined?), Requirements (WHO YOU ARE?), Qualifications (WHAT YOU HAVE?), Skills (maybe part of WHO YOU ARE?), Benefits (WHAT WE OFFER), Pay (the pay range), Schedule (maybe not present). There's no explicit schedule info, so we should not create Schedule section. Benefits we have details. Pay we have range. So include Pay section. We must not repeat job title as heading. No Job ID etc. We must use

• for any list of duties/requirements/benefits, and

  for prose. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. Intro: "At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you." That's the intro. Could be placed under

  About the role

  with paragraphs. Next: "WHAT YOU WILL DO Email Operations is currently in a transition period of rebuilding and growth, which means you will have a direct hand in determining what the future of our team looks like. We are looking for a hands-on, highly motivated self-starter who is excited to help us lay the groundwork. This is a rare chance to be a foundational building block of our team, where your voice and work will actively shape our path forward Demand for Braze email services is rapidly increasing. Email is an established channel where there are different technical considerations than our SDK-based messaging channels, and there will be an opportunity for the analyst to learn the tools and processes, to successfully execute our email onboarding experience. You will collaborate with a diverse cast across GTM teams, Product, Sales, RevOps, Growth, Alliances, SMS Ops and our email partners. You’ll also be involved in other strategic initiatives critical to scaling our fast growing team. If you’re obsessed with problem solving, measuring success and surfacing opportunities through data, we want to meet you!" That's responsibilities. Could be under

  Responsibilities

  with paragraphs and maybe list? It's prose; we can keep as

  . Then "OPERATIONAL EXCELLENCE" bullet list of duties. That's also responsibilities but more detailed. Could be under same Responsibilities heading or separate? The instruction: prefer a few substantive sections over many thin ones. Could combine WHAT YOU WILL DO and OPERATIONAL EXCELLENCE under Responsibilities. We'll put both as paragraphs and then a

  list for the operational excellence items. Let's extract the bullet points under OPERATIONAL EXCELLENCE: - Manage complex email infrastructure initiatives, including IP Pool strategy, allocation processes, and capacity planning to improve scalability, reliability, and customer onboarding timelines. - Drive operational health across setup workflows by analyzing performance metrics, identifying bottlenecks, and implementing process improvements that increase efficiency and reduce time-to-value. - Own and resolve high-scale technical escalations and complex customer setup challenges, serving as the ultimate subject matter expert to diagnose infrastructure anomalies, optimize deliverability, and advise internal and external stakeholders. - Develop deep expertise in email best practices, industry standards, compliance requirements, and evolving technologies to guide operational decisions and customer outcomes. - Partner closely with Email Deliverability, Product, Engineering, Sales and Success teams to influence roadmap priorities, operational strategies, and business initiatives. - Design, create, and maintain scalable operational frameworks, including best practices, compliance guidelines, playbooks, and enablement materials to support growth into new markets, email providers, and CDN partnerships. - Identify gaps in tooling, workflows, and processes; partner with internal teams to define requirements and drive improvements that increase automation and operational efficiency. - Establish mechanisms for tracking operational issues, trends, and root causes to improve reliability and prevent recurring challenges. - Provide strategic input into tooling enhancements, automation opportunities, and operational programs that improve customer onboarding, scalability, and team effectiveness. - Mentor and support junior team members by sharing expertise, improving operational practices, and contributing to a culture of continuous improvement. We'll put these as
  • items. Next: "WHO YOU ARE" list of traits. Could be under Requirements or Qualifications? The instruction: Use headings like Requirements, Qualifications, Skills. We need to decide mapping. "WHO YOU ARE" describes personal attributes, could be under Requirements or Skills. We'll treat as Requirements (or maybe Skills). Since we have also "WHAT YOU HAVE" which is experience/qualifications. So we can put "WHO YOU ARE" under Requirements (personal qualities) and "WHAT YOU HAVE" under Qualifications (experience). Or we could put WHO YOU ARE under Skills. But we need to avoid thin sections. Let's make two sections: Requirements (WHO YOU ARE) and Qualifications (WHAT YOU HAVE). Then Benefits and Pay. Now extract WHO YOU ARE bullet points (they are sentences separated by line breaks). Let's list: - You learn quickly and thrive in complexity, with the ability to master sophisticated systems, understand interconnected workflows, and apply sound judgment when processes or requirements are ambiguous - You have a high bar for quality and operational excellence, balancing speed with accuracy and consistently delivering reliable outcomes while identifying opportunities to improve the quality of the broader operation - You are deeply empathetic and customer-centric, able to understand customer needs, anticipate pain points, and translate customer insights into operational and product improvements - You are highly process-oriented and systems-minded, able to bring structure to ambiguous or chaotic environments by designing clear, scalable processes, establishing best practices, and identifying opportunities to eliminate unnecessary complexity - You operate independently and with strong ownership, proactively identifying problems, setting priorities, making decisions, and driving work forward with limited direction while knowing when to bring in the right stakeholders - You are an effective cross-functional partner and influencer, comfortable working with Services, Product, Engineering, Support, and other teams to build alignment, resolve complex problems, and drive outcomes without relying solely on formal authority - You embrace automation and continuous improvement, actively looking for ways to reduce manual effort, improve consistency, leverage technology, and create operational leverage at scale - You are motivated by building for scale, with a passion for helping Services teams evolve from manual, reactive processes toward efficient, scalable, and measurable operating models - You communicate with clarity and influence, adapting your communication to technical & non-technical audiences and effectively aligning stakeholders around priorities, decisions, and outcomes - You raise the bar for those around you, sharing knowledge, mentoring teammates, establishing best practices, and helping create a culture of ownership, continuous improvement, and operational excellence We'll put these as
    • under Requirements. Now WHAT YOU HAVE bullet points: - 5–7+ years of experience in an operational, technical, or customer-facing role supporting a technical product, ideally within a SaaS, mobile, marketing automation, or email technology environment - Demonstrated experience owning complex operational issues end-to-end, using sound judgment to navigate ambiguity, balance competing priorities, and deliver high-quality outcomes for customers - Strong understanding of email systems and/or messaging infrastructure, with the ability to diagnose issues, understand technical concepts, and partner effectively with engineering, product, support, and other technical teams - Exceptional communication and stakeholder management skills, with the ability to influence decisions, build alignment across teams, communicate effectively with both technical and non-technical audiences, and drive resolution on complex or high-impact issues - Proven ability to identify operational gaps and drive meaningful improvements, including developing scalable processes, improving tooling and workflows, reducing recurring issues, and raising the quality and efficiency of operational execution - Highly analytical and data-driven, with experience defining and monitoring meaningful metrics, using data to identify trends and root causes, and translating insights into clear actions that improve business and customer outcomes - Strong problem-solving and decision-making skills, with a track record of independently navigating ambiguous problems, identifying root causes, evaluating tradeoffs, and determining appropriate solutions without requiring significant direction - Hands-on and execution-oriented, while operating with a broader ownership mindset: able to manage day-to-day operational responsibilities while simultaneously identifying opportunities to improve the systems, processes, and customer experience around them - Demonstrated leadership through influence, including mentoring or enabling teammates, establishing best practices, sharing knowledge, and raising the operational bar across the broader organization - Strong sense of ownership and accountability, with the ability to set priorities, manage multiple workstreams, communicate risks proactively, and consistently deliver against measurable goals - Bonus Points: Knowledge of the Braze ecosystem - Knowledge of SparkPost, SendGrid, and/or Amazon Simple Email Services email systems - Experience with other tools like FinancialForce, Tray.io, Looker, Slackbots, PagerDuty, etc We'll put these as
      • under Qualifications. Now WHAT WE OFFER: there are two similar blocks; we need to combine and avoid duplication. Let's extract unique benefits: From first block: - Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location—find out more here. - From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony. - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and tuition reimbursement - Community engagement opportunities throughout the year, including an annual company wide Volunteer Week - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work® - For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $73,000 and $114,000/year, with an expected On Target Earnings (OTE) between $83,000 and $119,000/year (including bonus or commission). - Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. - In addition to cash compensation,