Email Marketing Specialist

About the role

This Email Marketing Specialist role operates within a cross-functional environment spanning business consulting, marketing, communications, customer engagement/support, events, operations, and professional development. The position focuses on email marketing execution with an emphasis on service resolution, ensuring decisions and actions are grounded in the operational context of these domains.

Key responsibilities include maintaining clear documentation, status tracking, and follow-up for email marketing tasks, ensuring traceability, ownership, and next steps are visible at every checkpoint. The role demands a specialized execution profile that balances email marketing expertise with workflow management, data accuracy, and process compliance.

Responsibilities

• Document email marketing tasks with issue resolution details, including source, owner, status, and next action, within the context of business consulting, marketing, communications, customer engagement/support, events, operations, and professional development.
• Maintain and update role documentation for a team of 7 consultants, ensuring status tracking is swift and transparent.
• Reconcile case management with deadline management, ensuring deadlines are met while maintaining visibility of task status and ownership.
• Coordinate documentation with reporting to ensure traceability and accountability for email marketing initiatives.
• Review quality control processes alongside workflow management to surface repeated errors before they result in downstream rework.
• Apply judgment to follow-up actions, particularly when tasks depend on external confirmations rather than assumptions.

Requirements

• Confidently use the Swift 7 Consultants Workflow Context and Customer Service frameworks to support email marketing tasks within the specified operational domains.
• Apply data accuracy standards without losing track of evidence or deadlines in an email marketing-focused workflow.
• Document process compliance and issue escalation decisions to ensure reasoning remains clear and traceable.
• Demonstrate strong decision-making around follow-up actions, especially when tasks rely on external inputs.
• Pass the role-specific handoff test, which evaluates customer service, process compliance, and workflow management in the context of email marketing execution.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.