Email Marketing Specialist

Overview

We are seeking a detail-oriented CRM Email Production Specialist to join our client's team and help bring customer communications to life. This role sits at the intersection of CRM marketing, email production, and campaign operations, with responsibility for helping move campaigns from initial request through successful launch.

Responsibilities

• Own the operational execution of CRM email campaigns from intake through deployment
• Review campaign requests, validate requirements, coordinate with stakeholders, and manage production timelines
• Build responsive customer-facing emails using drag-and-drop editors, modular email builders, or similar tools
• Configure campaigns, audiences, personalization, and dynamic content within email platforms
• Make basic HTML/CSS updates and troubleshoot email production issues including formatting, links, buttons, colors, and rendering challenges
• Support QA and UAT processes, including email testing and validation using tools such as Litmus or similar platforms
• Partner with cross-functional teams to gather assets, resolve blockers, and keep campaigns moving forward
• Maintain campaign documentation, status updates, and production tracking
• Manage multiple campaigns simultaneously while ensuring accuracy and meeting deadlines

Required Skills

• Hands-on experience with email production, campaign execution, or CRM marketing operations
• Experience working within one or more email service providers (ESP) or CRM email platforms
• Experience building emails using visual editors, or block-based builders, or other drag/drop email build tools
• Basic understanding of HTML/CSS and ability to make minor email customizations
• Experience supporting email QA, testing, and troubleshooting
• Strong attention to detail with excellent organizational and communication skills
• Able to work independently, manage priorities, and proactively identify and resolve issues

Nice to Have Skills

• Experience with platforms such as Acoustic, Adobe Journey Optimizer (AJO), Iterable, Braze, BlueHornet, Salesforce Marketing Cloud, or similar ESPs
• Experience working with dynamic content, personalization, segmentation, and audience targeting
• Experience with Knak, BEE/BeFree, or other modular email creation platforms
• Familiarity with Litmus or similar email testing tools

Other Requirements

• Ability to work effectively in a collaborative team environment
• Strong problem-solving skills and a proactive approach to managing production challenges
• Availability to commit to the contract timeline
• Able to work EST business hours- must be a U.S. residing candidate