Email & Digital Systems Analyst

About the role

The Email & Digital Systems Analyst plays a critical role in connecting business needs with technical execution, helping power Room & Board's email and SMS/MMS communications, which drive customer experience and revenue.

Responsibilities

• Act as a primary liaison between the email team and technical partners, translating business needs into clear technical requirements and aligning stakeholders through execution.
• Lead discovery, requirements gathering, and documentation efforts, focusing on system automation, data flows, integrations, and platform enhancements.
• Build deep fluency in the systems and platforms supporting email and SMS/MMS, serving as a go-to resource for how they function and connect.
• Owning and maintaining accurate documentation of business-critical data flows, integrations, and automated programs, ensuring clarity as systems evolve.
• Partner with the Email Experience Manager to identify opportunities to improve efficiency, enhance the customer experience, and scale capabilities.
• Support and manage multiple concurrent initiatives across the product lifecycle, from solution design and testing through implementation and optimization.
• Collaborate with technical teams to define and document integrations (including APIs and data flows), ensuring a clear understanding of dependencies and downstream impacts.
• Drive opportunities to expand automation, streamline workflows, and evolve system functionality over time.
• Monitor system updates and production issues, proactively assessing impacts and communicating clearly with stakeholders.
• Build strong, trust-based relationships across a wide range of cross-functional partners, navigating ambiguity to move work forward.
• Contribute to scalable processes, documentation, and best practices as the team continues to grow and mature.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Data Analytics, Marketing, Communications, or a related field, or equivalent, relevant experience demonstrating progressive responsibility.
• 3-5+ years of experience in a technology-focused Business Analyst, Systems Analyst, or similar role; candidates from adjacent technical paths who demonstrate strong systems thinking and increasing ownership of complex initiatives are encouraged to apply.
• Proven ability to navigate and bring clarity to complex, interconnected system environments, independently developing a deep understanding of data flows, integrations, and platform dependencies.
• Experience with marketing technology platforms (e.g., email service providers, CRM systems, or customer data platforms) strongly preferred; direct experience with Salesforce Marketing Cloud is highly valued, along with familiarity with SQL, AMPScript, or similar technologies.
• Demonstrated expertise in documenting and synthesizing complex systems, data flows, and business logic into clear, actionable insights that guide technical and business decisions.
• Self-directed and intellectually curious, with a track record of proactively identifying opportunities, recommending solutions with clear tradeoffs, and influencing outcomes in ambiguous situations.
• Strong attention to detail combined with the ability to operate at both a granular and strategic level, effectively balancing tactical execution with broader program goals.
• Effective collaborator and relationship-builder who partners across technical and non-technical teams, confidently facilitating alignment and keeping stakeholders informed.
• Proactive learner who stays ahead of platform capabilities, release updates, and industry trends, anticipating downstream impacts and identifying opportunities to evolve systems and processes.
• Strong written and verbal communication skills, with experience developing technical documentation, leading discussions, and translating complex concepts for diverse audiences.
• Familiarity with Agile environments and tools such as Jira is strongly desired.

Qualifications

• Permanent authorization to work in the United States without sponsorship.

Skills

• Systems thinking
• Analysis
• Solution-oriented mindset
• Data flow management
• Automation
• System evolution
• Customer experience improvement
• Workflow streamlining
• Platform enhancement
• Communication
• Documentation
• Technical documentation
• Technical writing
• Technical collaboration
• Technical problem-solving
• Technical decision-making
• Technical project management
• Technical process improvement
• Technical process documentation
• Technical process optimization
• Technical process review
• Technical process testing
• Technical process validation
• Technical process verification
• Technical process workflow
• Technical process workflow design
• Technical process workflow development
• Technical process workflow evaluation
• Technical process workflow implementation
• Technical process workflow integration
• Technical process workflow management
• Technical process workflow monitoring
• Technical process workflow optimization
• Technical process workflow performance analysis
• Technical process workflow review
• Technical process workflow testing
• Technical process workflow validation
• Technical process workflow verification
• Technical process workflow visualization
• Technical process workflow workflow
• Technical process workflow workflow design
• Technical process workflow workflow development
• Technical process workflow workflow evaluation
• Technical process workflow workflow implementation
• Technical process workflow workflow integration
• Technical process workflow workflow management
• Technical process workflow workflow monitoring
• Technical process workflow workflow optimization
• Technical process workflow workflow performance analysis
• Technical process workflow workflow review
• Technical process workflow workflow testing
• Technical process workflow workflow validation
• Technical process workflow workflow verification
• Technical process workflow workflow visualization
• Technical process workflow workflow workflow
• Technical process workflow workflow workflow design
• Technical process workflow workflow workflow development
• Technical process workflow workflow workflow evaluation
• Technical process workflow workflow workflow implementation
• Technical process workflow workflow workflow integration
• Technical process workflow workflow workflow management
• Technical process workflow workflow workflow monitoring
• Technical process workflow workflow workflow optimization
• Technical process workflow workflow workflow performance analysis
• Technical process workflow workflow workflow review
• Technical process workflow workflow workflow testing
• Technical process workflow workflow workflow validation
• Technical process workflow workflow workflow verification
• Technical process workflow workflow workflow visualization
• Technical process workflow workflow workflow workflow
• Technical process workflow workflow workflow workflow design
• Technical process workflow workflow workflow workflow development
• Technical process workflow workflow workflow workflow evaluation
• Technical process workflow workflow workflow workflow implementation
• Technical process workflow workflow workflow workflow integration
• Technical process workflow workflow workflow workflow management
• Technical process workflow workflow workflow workflow monitoring
• Technical process workflow workflow workflow workflow optimization
• Technical process workflow workflow workflow workflow performance analysis
• Technical process workflow workflow workflow workflow review
• Technical process workflow workflow workflow workflow testing
• Technical process workflow workflow workflow workflow validation
• Technical process workflow workflow workflow workflow verification
• Technical process workflow workflow workflow workflow visualization
• Technical process workflow workflow workflow workflow workflow
• Technical process workflow workflow workflow workflow workflow design
• Technical process workflow workflow workflow workflow workflow development
• Technical process workflow workflow workflow workflow workflow evaluation
• Technical process workflow workflow workflow workflow workflow implementation
• Technical process workflow workflow workflow workflow workflow integration
• Technical process workflow workflow workflow workflow workflow management
• Technical process workflow workflow workflow workflow workflow monitoring
• Technical process workflow workflow workflow workflow workflow optimization
• Technical process workflow workflow workflow workflow workflow performance analysis
• Technical process workflow workflow workflow workflow workflow review
• Technical process workflow workflow workflow workflow workflow testing
• Technical process workflow workflow workflow workflow workflow validation
• Technical process workflow workflow workflow workflow workflow verification
• Technical process workflow workflow workflow workflow workflow visualization
• Technical process workflow workflow workflow workflow workflow workflow
• Technical process workflow workflow workflow workflow workflow workflow design
• Technical process workflow workflow workflow workflow workflow workflow development
• Technical process workflow workflow workflow workflow workflow workflow evaluation
• Technical process workflow workflow workflow workflow workflow workflow implementation
• Technical process workflow workflow workflow workflow workflow workflow integration
• Technical process workflow workflow workflow workflow workflow workflow management
• Technical process workflow workflow workflow workflow workflow workflow monitoring
• Technical process workflow workflow workflow workflow workflow workflow optimization
• Technical process workflow workflow workflow workflow workflow workflow performance analysis
• Technical process workflow workflow workflow workflow workflow workflow review
• Technical process workflow workflow workflow workflow workflow workflow testing
• Technical process workflow workflow workflow workflow workflow workflow validation
• Technical process workflow workflow workflow workflow workflow workflow verification
• Technical process workflow workflow workflow workflow workflow workflow visualization
• Technical process workflow workflow workflow workflow workflow workflow workflow
• Technical process workflow workflow workflow workflow workflow workflow workflow design
• Technical process workflow workflow workflow workflow workflow workflow workflow development
• Technical process workflow workflow workflow workflow workflow workflow workflow evaluation
• Technical process workflow workflow workflow workflow workflow workflow workflow implementation
• Technical process workflow workflow workflow workflow workflow workflow workflow integration
• Technical process workflow workflow workflow workflow workflow workflow workflow management
• Technical process workflow workflow workflow workflow workflow workflow workflow monitoring
• Technical process workflow workflow workflow workflow workflow workflow workflow optimization
• Technical process workflow workflow workflow workflow workflow workflow workflow performance analysis
• Technical process workflow workflow workflow workflow workflow workflow workflow review
• Technical process workflow workflow workflow workflow workflow workflow workflow testing
• Technical process workflow workflow workflow workflow workflow workflow workflow validation
• Technical process workflow workflow workflow workflow workflow workflow workflow verification
• Technical process workflow workflow workflow workflow workflow workflow workflow visualization
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow design
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow development
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow evaluation
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow implementation
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow integration
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow management
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow monitoring
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow optimization
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow performance analysis
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow review
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow testing
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow validation
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow verification
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow visualization
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow workflow
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow workflow design
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow workflow development
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow workflow evaluation
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow workflow implementation
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow workflow integration
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow workflow management
• Technical process workflow workflow workflow workflow workflow workflow workflow workflow workflow monitoring