Email Deliverability Consultant
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency—to life.
About the role
As a member of Iterable’s Managed Services team, this Email Deliverability Consultant will provide customers with the tools, strategies, and best practices to maximize inbox placement. This role is key to customer retention and satisfaction, aligning with our mission to keep customers happy and productive. Iterable values a growth mindset, offering opportunities for professional development.
Responsibilities
- Provide email deliverability consulting services for new and existing customers of Iterable
- Educate customers on email marketing best practices and deliverability support
- Monitor customers’ performance using internal metrics and third-party delivery tools
- Ensure customers have a smooth experience with our product and increase their ROI
- Partner with Support to analyze tickets, discover trends, and resolve potential issues
- Ensure high-level email campaign deliverability for a growing client base of enterprise companies
- Monitor client satisfaction to develop and implement retention and growth strategies
- Gather delivery data into account assessments, including Email Deliverability Reports
- Warn customers of potential problems and provide reputation management strategies
- Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers
- Build strong relationships through MAAWG to magnify our position as the industry leader
- Maintain a trusted advisor relationship with each assigned client
- Contribute to Iterable Blogs and Webinars on Email Deliverability topics
Requirements
- Bachelor’s degree or equivalent experience
- 2–4 years of experience in email deliverability consulting and/or support
- 2+ years of experience in a B2B customer-facing role for a high-tech, SaaS organization
- Experience using third-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)
- High technical aptitude, motivated, goal-oriented, and thrives in a fast-paced startup environment
- Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs
- Expertise in best practices for sending bulk email, list management, and blocklist/spam reduction
- Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.)
- Knowledge of CAN-SPAM, GDPR, and anti-spam laws
- Excellent communication skills and a strong desire to work with customers
- Embodiment of Iterable's core values: growth-mindset, humility, balance, and trust
- Previous experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc.
Bonus Points
- Previous experience with email marketing, email compliance, push notifications, and/or SMS software
Benefits
- Paid parental leave
- Competitive salaries, meaningful equity, and 401(k) plan
- Medical, dental, vision, and life insurance
- Community Impact Days
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
Pay
The US base salary range for this position at the start of employment is $96,500 - $151,000. Individual pay is determined by specific US work location, job-related skills, experience, relevant education or training, and internal equity considerations. The total compensation package includes variable pay (where applicable), equity, and benefits.