Email Deliverability Consultant
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.
About the role
As a member of Iterable’s Managed Services team, this Email Deliverability Consultant will provide customers with the tools, strategies, and best practices to maximize inbox placement. This is a key position focused on customer retention and satisfaction, aligning with our core value of a growth mindset where everyone can grow.
Responsibilities
- Provide email deliverability consulting services for new and existing customers of Iterable
- Educate customers on email marketing best practices and deliverability support
- Monitor customers’ performance using internal metrics and third-party delivery tools
- Ensure customers have a smooth experience with our product and increase their ROI
- Partner with Support to analyze tickets, discover trends, and resolve potential issues
- Ensure high-level email campaign deliverability for a growing client base of enterprise companies
- Monitor client satisfaction to develop and implement retention and growth strategies
- Gather delivery data into account assessments, including Email Deliverability Reports
- Warn customers of potential problems and provide reputation management strategies
- Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers
- Build strong relationships through MAAWG to magnify our position as the industry leader
- Maintain a trusted advisor relationship with each assigned client
- Contribute to Iterable Blogs and Webinars related to Email Deliverability topics
Requirements
- Bachelor’s degree or equivalent experience
- 2 - 4 years experience in email deliverability consulting and/or email deliverability support
- 2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization
- Experience using third-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)
- High technical aptitude, motivated, goal-oriented, and thrives in a fast-paced startup environment
- Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs
- Expert with best practices for sending bulk email, list management, and blocklist/spam reduction
- Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.)
- Knowledge of CAN-SPAM/GDPR/anti-spam laws
- Excellent communication skills and a strong desire to work with customers
- Embodiment of Iterable's core values: growth-mindset, humility, balance, and trust
- Previous experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc.
Bonus Points
- Previous experience with email marketing, email compliance, push notifications, and/or SMS software
Benefits
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Community Impact Days
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
Pay
The US base salary range for this position at the start of employment is $96,500 - $151,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial.