Email Customer Service Reps

About the role

This position is responsible for providing a variety of services to online shoppers through application of knowledge of our organization, its services and products, while using patience, professionalism and optimism with each member. The role is 90% email customer service and 10% chat, specifically supporting Canada.

Responsibilities

• Review support requests and clarify customer complaints.
• Determine cause of problems and update customer accounts and records according to customer issues.
• Select and explain the best solutions to solve problems.
• Communicate with the team and others in the company to solve problems as needed.
• Expedite corrections or adjustments and follow-up to ensure resolutions.
• Recognize, document, and alert manager of trends.
• Recommend process improvements.
• Provide on-the-job training for new employees.
• Coordinate with merchant affiliate networks.
• Extend valued member bonuses in cases of Cash Back denials.

Requirements

• High School Diploma or Equivalent (required).
• Bachelor’s Degree or Equivalent (preferred).
• 2-3 years customer service experience (preferred).
• Experience using customer relationship management (CRM) software (preferable).
• Customer service experience in the high tech/internet industry (preferred).

Skills

• Working knowledge of computer systems, email programs, and internet navigation.
• Ability to respond to customer inquiries with a high degree of professionalism and accuracy.
• Excellent communication skills, both verbal and written.
• Proficient problem-solving ability.
• Strong word processing and typing skills (50 WPM required, 55+ WPM preferred).
• Ability to organize and prioritize multiple tasks.
• Accuracy with language and numbers.
• Working knowledge of MS Word and Excel.
• Persistence, determination, and a firm but friendly manner.
• Knowledge of internet stores/shopping.
• Ability to navigate the internet and use technical/keyboard shortcuts (e.g., CTRL + C; CTRL + V).

Must have: 1-3 years of customer service experience including chat or email (resume).

Nice to Have

• Bank or Teller Experience.
• Data entry experience.
• Retail experience.
• Experience working for an internet-based company.

Pay

The pay range for this position is $16.00 - $16.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision.
• Critical Illness, Accident, and Hospital insurance.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Schedule

This is a fully remote, Contract to Hire position based out of Minneapolis, MN.

This position is anticipated to close on Aug 18, 2026.