Email & Chat Support Representative

Location: 100% Remote (Must reside in an approved hiring state)
Employment Type: Contract-to-Hire
Duration: 4 Months with potential for extension or permanent hire

About The Opportunity

We are seeking Customer Service Representatives to support a growing online membership and e-commerce platform. In this role, you will assist customers primarily through email support (90%) and chat support (10%), helping resolve account concerns, answer questions, and provide a positive customer experience. This is an excellent opportunity for individuals with strong written communication skills, customer service experience, and a passion for helping customers in a fast-paced online environment.

Responsibilities

• Respond to customer inquiries via email and chat
• Investigate and resolve customer issues with professionalism and accuracy
• Update customer accounts and maintain detailed records
• Research and identify solutions to customer concerns
• Collaborate with internal teams to resolve complex issues
• Follow up to ensure customer satisfaction and issue resolution
• Identify trends and escalate recurring concerns when appropriate
• Assist with process improvement recommendations
• Support onboarding and training efforts for new team members as needed

Requirements

• High school diploma or GED
• 1-3 years of customer service experience
• Experience supporting customers through email and/or chat
• Strong internet navigation skills
• Familiarity with online shopping and internet-based services
• Ability to use keyboard shortcuts such as Ctrl+C and Ctrl+V
• Strong written communication skills
• Excellent problem-solving abilities
• Ability to manage multiple tasks and priorities
• Typing speed of 50+ WPM

Preferred Qualifications

• 55+ WPM typing speed
• Call center experience
• Data entry experience
• Retail customer service background
• Banking or teller experience
• Experience using CRM platforms such as Zendesk or similar systems
• Experience working for an internet-based or technology-focused company

Schedule

Multiple Shifts Available

• 1st Shift: 6:15 AM - 2:45 PM or 8:30 AM - 5:00 PM
• 2nd Shift: 3:00 PM - 11:30 PM
• Alternative Schedule: Four 10-hour shifts (Sunday-Wednesday)

Employees must be available to work at least one weekend day each week and assigned holidays.

Remote Work Requirements

• Dedicated, distraction-free workspace
• Reliable internet connection
• Ability to work independently in a remote environment

Approved Hiring States

Applicants must reside in one of the following states:

• California
• Colorado
• Connecticut
• District of Columbia
• Florida
• Illinois
• Massachusetts
• Michigan
• Minnesota
• New Hampshire
• New Jersey
• New York
• North Carolina
• Oregon
• South Dakota
• Texas
• Utah
• Wisconsin
• Wyoming

Why Apply?

• 100% remote position
• Contract-to-hire opportunity
• Fast-growing organization supporting a rapidly expanding customer base
• Team-oriented, collaborative culture
• Opportunities to develop customer support and professional communication skills

Pay

$16.00/hour

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)