Eligibility Specialist I - Cedar City/St. George

About the role

The Department of Workforce Services (DWS) is seeking Eligibility Specialists I to work within a team structure. Successful candidates will undergo in-person training in Cedar City for two weeks, followed by six weeks of training in a DWS office within 50 miles of their home. After six months, this position may transition to a hybrid work schedule (2 days in the office, 3 days remote).

Key Responsibilities

• Train in person for two weeks in Cedar City DWS office.
• Train in a DWS office within 50 miles of home for six weeks, contingent on space availability.
• Work within a team structure to determine eligibility for public assistance programs.
• Accurately apply complex policies and procedures in determining initial and/or continuing eligibility.
• Assist customers seeking financial and other supportive services through daily processing of an individual and team caseload.
• Ensure timely delivery of services in compliance with federal regulations.
• Exercise good judgment in working with clients who need assistance in utilizing community, department, or government resources.
• Answer phone calls from customers for phone interviews, status inquiries, and program/benefit information requests.

Qualifications

• 4 years of work experience determining eligibility for unemployment, veteran benefits, loans, financial assistance, social service programs, or similar work.
• Superb communication skills – ability to communicate with customers and co-workers from all backgrounds.
• Possession of Spanish fluency is preferred.

Benefits

• Job Stability: Security and reliability of employment within a well-established organization.
• Career Growth: Opportunities for leadership and skill development within a large organization.
• Meaningful Work: Contribution to an important service benefiting the community and organizational goals.
• Supportive Work Environment: Cooperation, strong work ethics, and mutual support among team members.