Eligibility Specialist I
Utah Department of Workforce Services · Manti, UT · 1 mo ago
HybridFull-time
We need to output HTML fragment with headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., not exhaustive but likely only those. So we should stick to those headings. So we need to map content to those.
We have: About the Role (location, background check, drug test, schedule code, why join, agency). Responsibilities (list of duties). Qualifications (education/experience, communication, analytical, bilingual). Skills maybe not separate; we could combine skills into Qualifications or maybe have Skills section for communication, analytical, bilingual preference. Benefits (benefits list). Pay (not provided). Schedule (maybe schedule code B - Competitive Career Service, also mention hybrid after 6 months). So we can include Schedule section with schedule code and hybrid info.
We must not create Pay section if not stated. No pay info given, so omit.
We must not create Benefits unless stated; we have benefits list, so include.
We must not create Requirements unless we have; we have qualifications; maybe Requirements same as Qualifications? Could use Qualifications heading.
We must not create Skills unless we have; we have communication, analytical, bilingual preference; could put under Skills.
But we need to avoid thin sections. Could combine Qualifications and Skills into one Qualifications section that includes education/experience and skills. That's fine.
Thus sections: About the role, Responsibilities, Qualifications, Benefits, Schedule.
Check if any content duplicated: we need to preserve all substantive info.
Let's extract:
About the Role:
- Location –55 S Main, Suite 3 Manti, Utah, 84642 United States
- Background Check Required – You must successfully pass a criminal history check.
- Drug Test Required – No
- Schedule Code – B - Competitive Career Service
- Why You Should Join Our Team (work/life balance, etc.)
- Other benefits may include: Job Stability, Career Growth, Meaningful Work, Supportive Work Environment.
- The Agency description (paragraph about Workforce Services).
Also maybe include "Find more comprehensive benefits information here:" link and "calculate your potential total compensation here:" link. Those are links; could be included in Benefits section.
Responsibilities:
- Make timely and accurate eligibility determinations for appropriate benefits and programs in compliance with state and federal rules, regulations, and guidelines
- Assist customers seeking financial and other supportive services by identifying and assessing service needs through daily processing of an individual and team caseload.
- Accurately apply complex policies and procedures in determining initial and/or continuing eligibility.
- Manage high-volume inbound phone shifts to conduct case interviews, provide status updates, and guide customers on available programs and benefits.
- Exercise good judgment in working with customers who need assistance in utilizing community, department or government resources.
- Ensure timely delivery of services in compliance with federal regulations.
- Utilize discretion and empathy to support customers.
- Also maybe include video link? Could add as a note.
Qualifications:
- Four years of work experience in customer service, call centers, determining eligibility for unemployment, veteran benefits, loans, financial assistance, or social service programs, or other similar work
- Or associate’s degree with two years work experience
- Or bachelor’s degree with one year work experience
- Effective communication skills with ability to communicate with customers and co-workers from all backgrounds.
- Analytical problem-solving experience to identify problems, evaluate alternatives, and implement effective solutions.
- Preference may be given to applicants who are bilingual in English and Spanish.
- Training: Successful applicants will be required to train in person for two weeks in the Manti DWS office. For these two weeks the Manti office will be considered the home office, and you will be required to travel on your own time and make your own travel arrangements. After the in-person training in Manti, the remaining 6 weeks of training will be conducted in a DWS office within 50 miles of your home, contingent on space availability. Please note that space is currently unavailable at the Richfield, Utah location. After 6 months, this position may be eligible for a hybrid work schedule (2 days in the office, 3 days remote work) with additional in office attendance required for team meetings and mandatory training. Approval of hybrid remote work is based on performance and is at the discretion of your supervisor and manager. State of Utah employees must reside in Utah. In recognition of Governor Cox's Executive Order on rural Utah hiring, preference may be given to those applicants who physically reside outside the Wasatch Front.
We could incorporate training info into Qualifications or maybe Schedule? It's about training location and hybrid after 6 months. Could fit under Schedule (work arrangement) but also training. Might be better to put under Qualifications as part of requirements.
Benefits:
- Employer subsidized medical plans, vision and dental plans
- Employer funder HSA options for qualifying medical plans
- Generous pension/401(k) contributions & match
- Robust paid time off including 12 paid holidays
- Paid postpartum, parental, foster, and adoption leave
- Employer-paid long term disability and life insurance
- Employee assistance program
- Qualified employer for the Public Service Loan Forgiveness Program
- Free parking for most locations
- Links: more comprehensive benefits information, calculate potential total compensation.
Schedule:
- Schedule Code – B - Competitive Career Service
- After 6 months, hybrid work schedule (2 days in office, 3 days remote) with additional in-office attendance for team meetings and mandatory training.
- Approval based on performance, discretion of supervisor/manager.
- State of Utah employees must reside in Utah.
- Preference for rural Utah residency (outside Wasatch Front) per Governor Cox's Executive Order.
We also have "Drug Test Required – No". Could include under About the Role.
Now produce HTML:
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions). Also remove video link? The instruction: remove application instructions. The video link is not application instruction but maybe considered extra? It's a link to video preview; might be considered part of responsibilities? It's a link to video; maybe keep? It's not boilerplate; but it's a link to video. Might keep as part of responsibilities? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The video link is not those. Could keep but maybe it's extra. I'd keep it as part of responsibilities? It says "Want to see what a day in the life looks like? Watch this brief video for a preview of the Eligibility Specialist responsibilities and helpful insights about the role." That's more like a promotional note; could be considered not essential but not prohibited. I'd keep it maybe as a
with link. We need sections: About the Role (location, background check, drug test, schedule code, why join, agency description). Responsibilities (key responsibilities list). Qualifications (education/experience, communication, analytical, bilingual preference). Training (maybe part of qualifications? Could be separate but not a standard heading; we could include under Qualifications or maybe a separate "Training" not in list; but we only allowed headings from list. So we should incorporate training info into Qualifications or maybe Responsibilities? Probably Qualifications includes training? But training is separate. Could add a section "Training" not allowed; better to fold into Qualifications or Responsibilities? The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., not exhaustive but likely only those. So we should stick to those headings. So we need to map content to those.
We have: About the Role (location, background check, drug test, schedule code, why join, agency). Responsibilities (list of duties). Qualifications (education/experience, communication, analytical, bilingual). Skills maybe not separate; we could combine skills into Qualifications or maybe have Skills section for communication, analytical, bilingual preference. Benefits (benefits list). Pay (not provided). Schedule (maybe schedule code B - Competitive Career Service, also mention hybrid after 6 months). So we can include Schedule section with schedule code and hybrid info.
We must not create Pay section if not stated. No pay info given, so omit.
We must not create Benefits unless stated; we have benefits list, so include.
We must not create Requirements unless we have; we have qualifications; maybe Requirements same as Qualifications? Could use Qualifications heading.
We must not create Skills unless we have; we have communication, analytical, bilingual preference; could put under Skills.
But we need to avoid thin sections. Could combine Qualifications and Skills into one Qualifications section that includes education/experience and skills. That's fine.
Thus sections: About the role, Responsibilities, Qualifications, Benefits, Schedule.
Check if any content duplicated: we need to preserve all substantive info.
Let's extract:
About the Role:
- Location –55 S Main, Suite 3 Manti, Utah, 84642 United States
- Background Check Required – You must successfully pass a criminal history check.
- Drug Test Required – No
- Schedule Code – B - Competitive Career Service
- Why You Should Join Our Team (work/life balance, etc.)
- Other benefits may include: Job Stability, Career Growth, Meaningful Work, Supportive Work Environment.
- The Agency description (paragraph about Workforce Services).
Also maybe include "Find more comprehensive benefits information here:" link and "calculate your potential total compensation here:" link. Those are links; could be included in Benefits section.
Responsibilities:
- Make timely and accurate eligibility determinations for appropriate benefits and programs in compliance with state and federal rules, regulations, and guidelines
- Assist customers seeking financial and other supportive services by identifying and assessing service needs through daily processing of an individual and team caseload.
- Accurately apply complex policies and procedures in determining initial and/or continuing eligibility.
- Manage high-volume inbound phone shifts to conduct case interviews, provide status updates, and guide customers on available programs and benefits.
- Exercise good judgment in working with customers who need assistance in utilizing community, department or government resources.
- Ensure timely delivery of services in compliance with federal regulations.
- Utilize discretion and empathy to support customers.
- Also maybe include video link? Could add as a note.
Qualifications:
- Four years of work experience in customer service, call centers, determining eligibility for unemployment, veteran benefits, loans, financial assistance, or social service programs, or other similar work
- Or associate’s degree with two years work experience
- Or bachelor’s degree with one year work experience
- Effective communication skills with ability to communicate with customers and co-workers from all backgrounds.
- Analytical problem-solving experience to identify problems, evaluate alternatives, and implement effective solutions.
- Preference may be given to applicants who are bilingual in English and Spanish.
- Training: Successful applicants will be required to train in person for two weeks in the Manti DWS office. For these two weeks the Manti office will be considered the home office, and you will be required to travel on your own time and make your own travel arrangements. After the in-person training in Manti, the remaining 6 weeks of training will be conducted in a DWS office within 50 miles of your home, contingent on space availability. Please note that space is currently unavailable at the Richfield, Utah location. After 6 months, this position may be eligible for a hybrid work schedule (2 days in the office, 3 days remote work) with additional in office attendance required for team meetings and mandatory training. Approval of hybrid remote work is based on performance and is at the discretion of your supervisor and manager. State of Utah employees must reside in Utah. In recognition of Governor Cox's Executive Order on rural Utah hiring, preference may be given to those applicants who physically reside outside the Wasatch Front.
We could incorporate training info into Qualifications or maybe Schedule? It's about training location and hybrid after 6 months. Could fit under Schedule (work arrangement) but also training. Might be better to put under Qualifications as part of requirements.
Benefits:
- Employer subsidized medical plans, vision and dental plans
- Employer funder HSA options for qualifying medical plans
- Generous pension/401(k) contributions & match
- Robust paid time off including 12 paid holidays
- Paid postpartum, parental, foster, and adoption leave
- Employer-paid long term disability and life insurance
- Employee assistance program
- Qualified employer for the Public Service Loan Forgiveness Program
- Free parking for most locations
- Links: more comprehensive benefits information, calculate potential total compensation.
Schedule:
- Schedule Code – B - Competitive Career Service
- After 6 months, hybrid work schedule (2 days in office, 3 days remote) with additional in-office attendance for team meetings and mandatory training.
- Approval based on performance, discretion of supervisor/manager.
- State of Utah employees must reside in Utah.
- Preference for rural Utah residency (outside Wasatch Front) per Governor Cox's Executive Order.
We also have "Drug Test Required – No". Could include under About the Role.
Now produce HTML:
About the Role
Location: 55 S Main, Suite 3, Manti, Utah, 84642, United States.
Background check required: must successfully pass a criminal history check.
Drug test required: No.
Schedule Code: B - Competitive Career Service.
Why join our team: In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture.
Other benefits include: Job stability, career growth, meaningful work, supportive work environment.
The Agency: We strengthen Utah’s communities by connecting the workforce to new opportunities and providing services to individuals and families in need. Today, more than 2,200 Workforce Services employees assist individuals in preparing for and finding jobs, meeting workforce needs of Utah businesses, administering temporary assistance, and providing economic data and analysis. Through a collaborative approach, the department has served millions of Utahns and has become a leader on several statewide initiatives, including intergenerational poverty, homelessness, affordable housing, supporting refugees, helping rural communities, serving veterans and individuals with disabilities, and getting Utahns trained and back to work.
Responsibilities
- Make timely and accurate eligibility determinations for appropriate benefits and programs in compliance with state and federal rules, regulations, and guidelines.
- Assist customers seeking financial and other supportive services by identifying and assessing service needs through daily processing of an individual and team caseload.
- Accurately apply complex policies and procedures in determining initial and/or continuing eligibility.
- Manage high-volume inbound phone shifts to conduct case interviews, provide status updates, and guide customers on available programs and benefits.
- Exercise good judgment in working with customers who need assistance in utilizing community, department, or government resources.
- Ensure timely delivery of services in compliance with federal regulations.
- Utilize discretion and empathy to support customers.
- Want to see what a day in the life looks like? Watch this brief video for a preview of the Eligibility Specialist responsibilities and helpful insights about the role: https://jobs.utah.gov/esdcareer.html
Qualifications
- Four years of work experience in customer service, call centers, determining eligibility for unemployment, veteran benefits, loans, financial assistance, or social service programs, or other similar work.
- Or associate’s degree with two years work experience.
- Or bachelor’s degree with one year work experience.
- Effective communication skills with ability to communicate with customers and co-workers from all backgrounds.
- Analytical problem‑solving experience to identify problems, evaluate alternatives, and implement effective solutions.
- Preference may be given to applicants who are bilingual in English and Spanish.
- Training: Successful applicants will be required to train in person for two weeks in the Manti DWS office (home office for those weeks; travel on your own time). After the in‑person training, the remaining six weeks of training will be conducted in a DWS office within 50 miles of your home, contingent on space availability (space currently unavailable at the Richfield, Utah location). After six months, the position may be eligible for a hybrid work schedule (2 days in the office, 3 days remote) with additional in‑office attendance required for team meetings and mandatory training; approval based on performance and at the discretion of your supervisor and manager. State of Utah employees must reside in Utah. In recognition of Governor Cox's Executive Order on rural Utah hiring, preference may be given to those applicants who physically reside outside the Wasatch Front.
Benefits
- Employer‑subsidized medical, vision, and dental plans.
- Employer‑funded HSA options for qualifying medical plans.
- Generous pension/401(k) contributions and match.
- Robust paid time off including 12 paid holidays.
- Paid postpartum, parental, foster, and adoption leave.
- Employer‑paid long‑term disability and life insurance.
- Employee assistance program.
- Qualified employer for the Public