Eligibility Specialist 1 (Bilingual)

About the role

Enable patients to navigate healthcare challenges with quality clinical care, positive patient experiences, and optimal financial results. Partner with healthcare organizations to improve their revenue cycle.

Responsibilities

• Serve as a patient advocate, meeting with patients in-person to assess eligibility for financial assistance programs.
• Guide patients through complex application processes for Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Collaborate across teams, acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
• Manage a high case load effectively, prioritizing tasks, following up on pending applications, and meeting deadlines while adhering to productivity and quality expectations.
• Communicate with clarity and empathy, explaining financial responsibilities and assistance options in ways that patients can understand.
• Maintain accurate and confidential records, ensuring compliance with HIPAA and organizational policies.
• Use multiple systems and tools to document, track, and report on patient information.
• Support operational needs, including providing limited staffing coverage at nearby hospital locations as needed.
• Complete special projects, as assigned.

Requirements

• High school diploma or GED
• Proficiency in English and Spanish
• 1+ years of experience in a customer-facing role (financial counseling, healthcare, social services, or similar environments preferred)
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail
• Ability to explain complex information clearly and empathetically
• Comfort working in fast-paced environments with changing priorities
• Genuine care for patients’ needs and concerns
• Reliable transportation and a valid driver’s license
• Occasional local travel may be required based on operational needs

Qualifications

• Basic computer literacy
• Experience with Microsoft Office Suite
• Knowledge of healthcare terminology and regulations
• Ability to work independently and as part of a team
• Strong interpersonal and communication skills

Skills

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment
• Knowledge of state and federal assistance programs
• Ability to handle sensitive and confidential information

Benefits

• Comprehensive benefits package including medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance
• Wealth benefits including 401(k) with company match, company HSA contributions, and access to certified financial planners
• Generous paid time off including 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program
• Learning & career development opportunities including premium LinkedIn Learning access and our SOAR development program
• Wellness benefits including free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
• Employee discounts including Perk Spot, discounted cell-phone plans through Previ, and home/auto insurance discounts

Pay

The salary range for this role is from $21.00 to $24.00.

Schedule

Full time, 40 hours per week, hourly position. Flexibility required, with shifts available between Sunday through Thursday to meet business needs.

Location

• This position is onsite and will be required to service the primary hospital locations of: Renown - Regional Medical Center - 1155 Mill St., Reno NV 89502
• Renown - South Meadows Medical Center - 10101 Double R Blvd, Reno NV 89521
• Additional Locations (Support as needed, in limited capacity, for vacancy coverage): Renown - Vista Urgent Care - 910 Vista Blvd, Sparks, NV 89434
• Renown - Los Altos Urgent Care - 202 Los Altos Pkwy, Sparks, NV 89436
• Renown - Ryland Urgent Care - 975 Ryland St, Ste 100, Reno NV 89502-1669
• Renown - Healthcare Center - 21 Locust St., Reno NV 89502-1316