Eligibility Representative, Specialty - Evernorth- Remote

About the role

As an Insurance Verification Coordinator, you will help patients access the care they need by ensuring accurate insurance verification, clear communication of benefits, and timely completion of reimbursement requirements. You will play a key role in creating a smooth, supportive experience for patients and providers. As part of Evernorth Health Services, this role supports CarepathRx within our Pharmacy and Care Delivery organization, focusing on specialty pharmacy and infusion services in partnership with hospitals and health systems. The Cigna Group is dedicated to improving the health and vitality of those we serve through our Cigna Healthcare and Evernorth Health Services divisions, driving growth and improving lives. For remote work, a cable broadband or fiber‑optic internet connection with at least 10 Mbps download/5 Mbps upload is required.

Responsibilities

• Verify patient insurance coverage, calculate estimated costs, and document details clearly in the patient profile.
• Enter and update accurate patient demographics in the system.
• Generate coverage and financial responsibility quotes and review benefits with patients by phone.
• Track, monitor, and secure required insurance and reimbursement documents.
• Obtain prior authorizations and coordinate financial assistance forms, payment agreements, and waivers.
• Support onboarding by helping train new employees.
• Organize and prioritize daily tasks to meet productivity and quality standards.
• Create new hospital and physician codes as needed.
• Partner with internal teams to ensure smooth reimbursement workflows and excellent client service.
• Research reimbursement issues and contribute to continuous improvement efforts.

Qualifications

Required:

• High school diploma or GED.
• 1+ year of insurance verification, prior authorization, or related experience in a healthcare setting.
• Knowledge of medical terminology.
• Proficient computer skills, including Microsoft Office.
• Strong math, communication, and organizational skills.

Preferred:

• Experience with payer websites and coordination of benefits.
• Knowledge of pharmacy vs. medical payers and authorization processes.
• Familiarity with plan formularies and authorization requirements.

Schedule

Monday‑Friday, 8:30 am‑5:00 pm EST.

Pay

Anticipated hourly rate of $17.75 – $26 USD per hour, depending on experience and geographic location. Eligible to participate in an annual bonus plan.

Benefits

• Medical, vision, dental, well‑being and behavioral health programs (available day one).
• 401(k).
• Company‑paid life insurance.
• Tuition reimbursement.
• Minimum of 18 days of paid time off per year.
• Paid holidays.
• Leaves of absence.