Eligibility Operations Worker - South Sioux City

Agency: Health & Human Services – Agency 25

Location: South Sioux City, NE

About the role

The Nebraska Department of Health and Human Services (DHHS) is seeking customer‑focused, adaptable individuals to help Nebraskans access services and supports through the Office of Economic Assistance (OEA). As an Eligibility Operations Worker you will serve as the initial point of contact for individuals and families seeking assistance, answer questions, gather and review information, complete applications, explain available programs and services, and determine when additional assistance is needed. The position includes structured classroom and on‑the‑job training, after which you will apply program policy and determine eligibility for assigned OEA programs with increasing independence.

Responsibilities

• Serve as an initial point of contact for customers contacting OEA by phone or in person.
• Answer questions about DHHS programs, services, application processes, and eligibility requirements.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.
• Interview customers to obtain and verify information needed to determine eligibility.
• Enter and maintain accurate customer information within DHHS systems.
• Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.
• Process reported changes and other case information timely and accurately.
• Maintain clear documentation of customer contacts and case activity.
• Participate in required training and demonstrate the ability to apply program policy and procedures.
• Provide professional and respectful customer service while working in a fast‑paced environment.

Requirements

• Minimum Qualifications: 24 semester hours of post‑high‑school education in behavioral sciences, public/business administration, social sciences, education, or a closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.

Preferred Qualifications

• Experience using computers and technology to complete daily work, including navigating multiple systems or applications, entering and reviewing information accurately, and learning new technology or software.
• Experience in the field of human services, case management, or determining eligibility for financial assistance programs.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Benefit eligibility may vary by position, agency, and employment status. For more information, visit the State of Nebraska benefits page.

Pay

Hiring Rate: $21.328 per hour