Eligibility Evaluator (HELP Program)

Location: Rochester, NY

Deadline: September 8, 2026 5:00pm

Salary: $43,185

About the role

This position is responsible for determining client eligibility for the Income Eligible Day Care Program. Work involves reviewing applications, interviewing applicants and computing income criteria in accordance with Federal, State and local regulations and policies governing day care assistance programs. The employee reports directly to and works under general supervision of a higher-level employee. Does related work as required.

HELP PROGRAM: Hiring for Emergency Limited Placement Program. This program streamlines the appointment process to allow Monroe County to hire diverse, qualified permanent employees quickly and without examinations.

Responsibilities

• Review applications to determine eligibility for day care assistance programs
• Interview applicants to assess eligibility
• Compute income criteria in accordance with Federal, State, and local regulations
• Perform related work as required

Requirements

• Graduation from high school or possession of an equivalency diploma
• One (1) year of paid full-time or its part-time equivalent experience in an office environment involving any of the following:
  • Reviewing applications to determine eligibility
  • Interviewing for placement or eligibility
  • Preparing and disseminating bills
  • Public contact work*

*Public contact work is defined as responsibilities having substantial face-to-face or phone communication with adults (age 12+) involving persuasion, teaching, negotiation, explaining, counseling, or similar activities that involve periodic confrontation with a client, customer, or member of the public. Typical jobs involving substantial public contact include customer service representatives, receptionists, salespeople, people providing personal services, interviewers, or counselors.

Note: Education beyond the high school level may substitute on a year-for-year basis where experience is lacking.