Eligibility Analyst (834 File Management) - Remote

About the role

This Eligibility Specialist is responsible for setup and day-to-day operations of Allied’s eligibility services technology platforms, including Allied’s eligibility system of record, client web-based eligibility maintenance portal, and X12-834 electronic data interchange (EDI). The role coordinates data transfers, processes data inputs, and troubleshoots data issues.

Responsibilities

• Configure new group setup in all applicable eligibility services technology platforms
• Process changes, renewals, and open enrollment in all eligibility technology platforms
• Perform day-to-day eligibility operations and maintenance
• Review eligibility audit reports and process member updates as required
• Respond to internal and external questions and requests
• Provide training and technical support for clients on Allied’s web-based enrollment platform
• Conduct quality assurance testing and deploy robust quality protocols and audits to ensure data integrity
• Troubleshoot and escalate issues with Allied’s internal and external partners
• Perform other duties as assigned

Requirements

• 1–3 years prior benefits administration experience with a strong focus on benefits administration technology

Skills

• Microsoft Word (intermediate level)
• Microsoft Excel (intermediate level or better)
• Microsoft Access (basic level)
• Excellent written and verbal communication skills

Position Competencies

• Accountability
• Communication
• Customer Service Orientation
• Functional/Technical Skills
• Quality Focus
• Time and Task Management

Physical Demands

Standard desk role requiring extended sitting and computer work.

Work Environment

Remote. Reliable internet connection via cable broadband or fiber optic service with at least 100 Mbps download / 25 Mbps upload is required.