Eligibility Advisor I - Temporary

About the role

This is a temporary position that is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for highly motivated, compassionate, and dedicated individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Responsibilities

As an Eligibility Advisor I, you will receive paid, formal training to perform the following essential job functions:

• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
• Perform other duties, as assigned.
• Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
• Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.

Qualifications

Education:

• High School Diploma or GED equivalent is required.
• Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.

Experience:

• One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience.
• Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.
• Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.

Skills

• Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by establishing priorities in accordance with importance of deadlines.
• Establish and maintain effective work relationships with others.
• Ability to communicate effectively both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.
• General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.
• Using Microsoft Teams and potentially soft phone technology is part of the everyday job expectations.

Benefits

Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, and numerous opportunities for career advancement.

Pay

Salary Range: $2,953.25 – $4,365.66 per month (Salary Group: TEXAS-B-13)

Schedule

• Shift: Day
• Telework: Eligible for Telework
• Travel: Up to 10%
• Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.