Eligibility Advisor I - Temporary

Date: Aug 5, 2026
Location: Corpus Christi, TX

About the role

This is a temporary position expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

Are you a highly motivated, compassionate, and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance, and other social services? The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals to join an exciting, dynamic team working in a high-performing and innovative environment.

AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

The Eligibility Advisor I position consists of three job classifications: Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker that establish eligibility for different financial and medical programs, including the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid for the Elderly and People with Disabilities (MEPD), and Medicaid.

Responsibilities

• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
• Perform other duties as assigned.
• Work overtime as required by management, outside of normal hours of operation, which may include weekends when called upon.
• Work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.

Requirements

• High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.
• One (1) year of customer service experience with public contact, which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience. Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.
• Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.
• Must be able to use fact-finding techniques to obtain, relate, and evaluate information provided by applicants.
• Must be able to read, understand, apply, and explain detailed regulations and policies.
• Must be able to perform basic arithmetic functions.
• Must be able to manage time efficiently by establishing priorities in accordance with the importance of deadlines.
• Must be able to establish and maintain effective work relationships with others.
• Must have the ability to communicate effectively both verbally and in writing.
• Must be able to follow written and oral directions and instructions.
• Must be able to operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.
• Must have general knowledge and proficiency with computers and related technologies, including software, hardware, operating systems, and typing skills.
• Must be proficient with Microsoft Teams and potentially soft phone technology as part of everyday job expectations.

Benefits

Our comprehensive benefits package includes:

• 100% paid employee health insurance for full-time eligible employees.
• A defined benefit pension plan.
• Generous time off benefits.
• Numerous opportunities for career advancement.

Explore more details on the Benefits of Working at HHS webpage.

Pay

Salary Range: $2,953.25 - $4,365.66 per month

Schedule

• Full-time, temporary position expected to end on 08/31/2027.
• Shift: Day
• Eligible for telework.
• Travel: Up to 10%.
• Normal hours of operation are Monday-Friday, 8:00 AM to 5:00 PM. Employees may be required to work overtime, including weekends.

Additional Information

• Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement.
• Applicants selected for hire will be required to pass a fingerprint criminal history background check.
• Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers.
• Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
• This posting may be used to fill positions in other locations within the region as vacancies occur.
• HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work.