Elevator (in-home) Field Installation & Service Specialist (On-site or Remote)

Join a Team That Lifts Lives – Become a Homelift Technical Installer at Harmar Mobility. Are you looking for a fulfilling role at a Great Place to Work® certified company? Do you want to grow professionally, enhance your technical skills, and be part of a collaborative, supportive team? At Harmar Mobility, we don’t just build mobility solutions—we lift lives. From our teammates to our dealer network and the communities we serve nationwide, our mission is to empower people to maintain their independence and create meaningful memories, whether at home or on the road. We manufacture high-quality mobility device lifts for vehicles and accessibility products for residential and commercial settings.

About The Role

As a key member of our technical support and training team, you’ll provide in-person and virtual training, conduct on-site dealer visits, and deliver top-tier troubleshooting and support. This is a dynamic role involving regular travel, hands-on instruction, and plenty of interaction with our valued partners.

Responsibilities

• Conduct training sessions (in-person in Sarasota, FL, virtually, or on-site at dealer locations)
• Deliver phone and email support for installation, service, and product questions
• Lead facility and field training for homelifts and elevator products
• Create sales orders and process return material authorizations for repair parts
• Assist in the development and review of technical documents and training materials
• Support technical support and training teams with special projects as needed
• Provide outstanding customer support, communicate with dealers via phone, email, and face-to-face interpreting their concerns whether it is installation, service, or training issues
• Attend, support, and lead facility or field training sessions for elevators
• Develop or review technical documents as needed
• Provide information about products, services, and application information

Requirements

Experience & Education: 1–2 years in a customer-facing role, ideally with technical products. Associate degree or trade certification in a technical field; or 4+ years of relevant experience; or equivalent combination of education and experience.

Skills & Qualifications

• Ability to explain technical concepts clearly and simply
• Confident and comfortable speaking to small groups
• Strong written and verbal communication skills
• Proficiency with digital tools: webinars, video, interactive learning
• Familiarity with the Google platform and Microsoft Office Suite
• Strong understanding of homelifts, vertical platform lifts, or elevator systems
• Working knowledge of electrical and mechanical systems
• Ability to read and interpret schematics
• Well-organized, able to manage travel and prioritize multiple issues
• Valid driver’s license and willingness to travel as needed (for at least two weeks at a time)
• Knowledge of current training techniques and tools
• Understanding of the homelift market, preferably shaftless, and end-customer issues

Core Values

• Team Players – We lean on each other, are dependable and trustworthy.
• Get Stuff Done – We finish the job and possess a strong work ethic.
• Can-Do Attitude – A spirit of positivity and flexibility. We go the extra mile.
• Genuinely Cares – We are accountable and work to be customer champions.
• Does the Right Thing – Every time, all the time. No exception, no compromise.
• Embraces Inclusion – We love diversity. Come as you are. We like it that way.