Field Service Installation Specialist

About the role

As a Field Service Installation Specialist, you are responsible for supporting the installation, configuration, and service of Natus Neurology systems across customer sites. You work as part of a broader project team to execute installation activities, perform basic training, and ensure systems are deployed in accordance with company standards and customer requirements.

Responsibilities

• Support neurology system installations as assigned by Site Planners, or Managers
• Execute installation activities in accordance with company standards and customer expectations
• Follow direction and contribute to team-based project delivery as directed by Installation Leads, Site Planners, or Managers
• Deliver basic customer training during installations or scheduled sessions
• Build strong customer relationships through professionalism, communication, and ongoing support
• Perform site walkthroughs to validate readiness and compliance with installation requirements
• Diagnose and analyze product issues encountered during installation projects, escalating as needed to meet service level expectations
• Provide feedback to Engineering and cross-functional teams on product performance and improvement opportunities

Requirements

• Bachelor’s or Higher degree, from an accredited college or university is preferable but not essential
• 1 year of relevant experience performing installations, training, and troubleshooting. Medical Device experience preferred.
• Strong hardware installation and software configuration skill level, with high attention to detail
• Excellent written, verbal, and customer-facing communication skills
• Calm, methodical approach to problem-solving and issue resolution
• Ability to manage multiple priorities and adapt to changing project requirements
• Customer-first mindset with a focus on professionalism and accountability

Technical Skills And Abilities

• Ability to lead discussions related to server builds, application hosting, and customer IT infrastructure requirements.
• Strong knowledge of Microsoft Windows desktop and server operating systems.
• Working knowledge of Active Directory, Group Policy, domain-joined device deployment, and Windows security policies.
• Working knowledge of network infrastructure concepts including TCP/IP, DNS, DHCP, VLANs, firewall considerations, port access, and connectivity for Windows-based devices.
• Familiarity with storage backends, shared storage, and virtualized server environments used to support enterprise applications.

Skills

• Ability to interpret and apply technical, clinical, and business documentation
• Able to communicate clearly through reports, training sessions, and customer interactions
• Able to solve practical problems in varied and evolving situations

Benefits

• Generous compensation and benefits packages including health benefits
• 401k contribution
• 7 paid holidays + 2 floating holidays of your choosing
• Generous paid time off
• Tuition reimbursement assistance program
• Eligibility for performance-based bonuses or commissions, where applicable

Pay

The starting salary range for this position is $75,000-90,000 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Schedule

Extensive travel is required, and the employee must reside in assigned territory, near a major airport. Must have a valid passport, valid driver's license, and clean driving record. Ability to meet all Vendor Credentialing requirements for onsite support, including all needed immunizations, verification of past immunizations, TB screening, drug testing, flu shots, etc as defined by the individual healthcare system.