Electronic Work Request System Service Team Coordinator

Position Summary

The EWRS Service Team Coordinator is responsible for administering the Electronic Work Request System (EWRS) in support of Huntsville Engineering & Support Center (HNC) programs and directorates. This role serves as the primary point of contact for CEHNC users, ensuring requests are properly assigned, tracked, and resolved.

Essential Duties

• Perform day-to-day Service Section operations and provide CEHNC programs and branches with instruction on EWRS use
• Serve as primary point of contact for CEHNC users; troubleshoot system issues and escalate unresolved problems to the technical POC or EDS-E Branch Chief
• Maintain a QC Record Log of EWRS-related email correspondence in MS Teams
• Maintain a Record Log of technical issues, including issue logging, suspense date assignment, and resolution tracking
• Represent the EWRS process during system or platform changes, coordinating with the CEHNC user base and providing training or updates as needed
• Safeguard government property and access credentials
• Follow all USACE, installation, and facility security procedures

Communication & Scheduling

• Communicate with supervisors and the Contracting Officer's Representative (COR)
• Use Microsoft Teams, computers, and mobile phones for scheduling and work updates
• Prepare and submit a monthly status report (DFs received, DFs not assigned within 24 hours, coordination actions taken, and results)
• Support and attend quarterly coordination meetings with CEHNC; provide advance notice of schedule changes when required

Required Qualifications

• Ability to pass installation access screening (NCIC-III/TSDB vetting) for unescorted access to Redstone Arsenal
• Authorized to work in the United States; subject to E-Verify
• Prior customer service, administrative, or coordination experience preferred
• Basic computer skills; ability to use Microsoft Teams, SharePoint, and/or Power BI-based systems
• Ability to work independently and follow detailed instructions
• Strong attention to detail, reliability, and written communication skills

Physical Requirements

• Ability to sit, stand, and move about an office environment throughout the shift
• Ability to use standard office equipment (computer, phone, printer)
• Ability to perform repetitive administrative and coordination tasks