Electronic Services Specialist I

Position Summary

The Electronic Services Specialist I supports the day-to-day processing of electronic transactions and services at Eagle Community Credit Union. This role plays a critical part in ensuring that member transactions are completed accurately, timely, and in accordance with established procedures.

Responsibilities

• Process daily electronic services transactions, including ACH, ATM deposits, wires, mobile deposits, bill pay, drafts, ATM deposits and transfers
• Review transactions for accuracy and resolve routine discrepancies
• Aid with debit card disputes and transaction-related inquiries
• Maintain accurate documentation and records
• Escalate complex or higher-risk issues to the appropriate staff
• Follow established policies, procedures, and audit standards
• Perform other duties and projects as assigned

Qualifications

• 0–2 years of banking or operations experience
• Strong attention to detail and organization
• Ability to follow structured processes
• Good communication skills
• Basic proficiency in Microsoft Office

Physical Requirements

• Ability to sit for extended periods
• Frequent use of hands for typing and system navigation
• Ability to view screens for prolonged periods
• Occasional standing, walking, bending, or lifting up to 15 pounds

Equipment Used

• Computer and core banking system (e.g., Symitar)
• Microsoft Office (Outlook, Excel, Word, Teams)
• Phone and office equipment (printer, scanner, copier)

Work Schedule

• Standard business hours Monday through Friday
• Schedule may vary based on business needs
• Occasional overtime may be required

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off (PTO)
• Training Provided
• Tuition Reimbursement
• Volunteer Time Off
• Supplemental Insurance
• Employee Discounts