Electronic Services Clerk

About the role

First Federal Bank of Louisiana is a full-service, locally owned community bank that has been serving the communities of Southwest and Central Louisiana for over 75 years. With over one billion dollars in assets and 16 offices, we offer a wide range of retail and commercial products, as well as investment services.

Responsibilities

• Assists in the successful operation of the Bank's electronic products and services by following written policies and procedures
• Researches, inputs, and responds to customer and frontline inquiries and discrepancies; troubleshoots problems that arise concerning electronic products and services
• Knowledgeable in all electronic services and products offered by the bank; including fraud prevention and detection; monitors electronic banking products and services for fraud activity; immediately reports suspicious activity to supervisor
• Distributes and responds to emails for the bank’s website, help desk tickets and call manager tickets
• Sets up temporary PIN for the IVR and customers on the online banking system
• Aids in electronic projects such as new product roll-out, promotional mail-outs, etc.
• Communicates and works with Deposit Operations, Deposit Services, and Branch Administration, as well as various other departments
• Aids in online banking operations, including payment research, transaction research and ACH origination files
• Assists with weekly balancing of ATM cash accounts and researches discrepancies
• Distributes ATM and gift cards, including PINs and ATM supplies
• Reviews daily and monthly reports relating the operations of online banking, check cards, IVR and reports data as necessary
• Maintains required record retention for all reports, files and documents regarding all electronic services
• Serves as back-up for all areas within the Electronic Services Department

Qualifications

• High school diploma or general education degree (GED)
• A minimum of one (1) year banking experience and/or related electronic services experience

Skills

Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy.

Benefits

Member FDIC, Equal Housing Lender.

Pay

N/A

Schedule

N/A