Electronic Security Service Ops Manager

About the role

The Service Operations Manager leads a team responsible for performing service work for building automation, fire, life safety, or security systems. The right candidate will coordinate all activities for service agreements, service migration and installed projects, and Time & Materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met. Target revenue achievement for this position is greater than $10 million annually.

Responsibilities

• Oversee the hiring, supervision, training, and mentoring of service teams through goal setting, performance monitoring, employee review meetings, and scheduling of formal training.
• Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts.
• Drive expansion of chargeable opportunities, including T&M, system upgrades, and service contracts, ensure quality assurance activities are completed, such as sales-to-service and projects-to-service turnover including final project walkthroughs, service agreement scope reviews, and final information turnover to inspection team.
• Support contract profitability through cost containment procedures and processes and ensure contract requirements are met and performed to a high standard.
• Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications and determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.
• Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements, ensure employees are properly trained on safety requirements and enforce adherence to organizational processes, tools, and workflow standards.
• Maintain excellent organizational and interpersonal skills.

Requirements

• Associate degree from a two-year college or technical school
• 2+ years of experience supervising teams
• On-the-job industry experience with strategic planning, contracting, project management, account management, and all aspects of general business management
• Ability to demonstrate an understanding of financial reporting and applying cost control measures
• On-the-job experience with or educational exposure to Security Systems
• Experience with Microsoft Office
• Verbal and written communication skills in English
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program

Qualifications

• Basic Qualifications: Associate degree from a two-year college or technical school, 2+ years of experience supervising teams, on-the-job industry experience with strategic planning, contracting, project management, account management, and all aspects of general business management, ability to demonstrate an understanding of financial reporting and applying cost control measures, on-the-job experience with or educational exposure to Security Systems, experience with Microsoft Office, verbal and written communication skills in English, must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program, legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Preferred Qualifications: Bachelor’s degree

Benefits

Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

Pay

The pay range for this position is $122,951 - $210,773 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Schedule

Not specified

Location

Laurel - Maryland - United States of America