Electronic Payments Specialist

Responsibilities

• Managing electronic payment processes such as transaction posting, ATM deposits, wires, ACH operations, mobile and ATM deposits, Shared Branching adjustments, NSF items, returned deposited items, ONUS, foreign items, P2P, Zelle, and New Member Enrollment.
• Providing professional, efficient assistance to employees and members while contributing to special projects that drive innovation.
• Investigating and resolving account discrepancies, processing adjustments, and ensuring compliance with all regulatory requirements.
• Monitoring and troubleshooting P2P and Zelle transactions, fraud reviews, and dispute resolutions to protect our members.
• Collaborating across teams to ensure timely resolution of technical issues and deliver outstanding member experience.

Requirements

• Minimum education is high school or equivalent.
• Minimum two (2) years of experience in banking back-office operations or mastery of all the essential functions of a Branch Banker (MSR III and above), Phone Banker (CCR III and above).
• Ability to learn new software and systems quickly and proficiently.
• Working knowledge of basic federal and state regulations that impact financial institutions and account/loan maintenance and activity.
• Strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Solid understanding of electronic payment processing, ACH procedures, and compliance regulations (Regulation E, NACHA, BSA, US Patriot Act, and more).
• Excellent communication and interpersonal skills to foster positive relationships and ensure clear, concise information sharing.

Qualifications

• Ability to complete and certify in Forrester’s CX Methodologies.

Skills

• Strong problem-solving skills.
• Attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Understanding of electronic payment processing, ACH procedures, and compliance regulations.
• Excellent communication and interpersonal skills.

Benefits

• Anthem HMO/PPO, Delta Dental, and Unum options – from day one!
• 401(k) with up to 6% employer matching dollar for dollar!
• Annual discretionary bonus & performance merit increases.
• Education grants up to $1,000.
• 13 vacation days per year (increases with tenure)
• 7 sick days per year
• Paid holidays

Pay

The targeted hourly rate range is $20.00 – 25.00. Final offer will be determined based on experience, education, training/certifications and specialized skills.

Schedule

This hybrid opportunity requires working from our Santa Ana, CA corporate office three days per week. Must be available for shifts as early as 6AM and as late as 6PM. The team rotates early and late shifts approximately every two weeks.