Electronic Payments Manager

Who you are

• Five years related experience in financial services, and one year managing other employees preferred.
• A four-year degree (BS, BA, BSC, etc.) from an accredited College or University preferred; or equivalent combination of education and experience.
• AAP/NCP is a plus.
• In-depth knowledge of OFAC and BSA (Office of Foreign Assets Control).
• Strong customer service and interpersonal skills.
• Proficient in Microsoft Excel and Word.

What you’ll do

• Lead and oversee daily electronic payment operations, including domestic and international wire transfers, ACH processing, check processing, mobile deposits, and other payment-related transactions.
• Ensure all activities are completed accurately, efficiently, and within established service levels and regulatory timeframes.
• Manage operational risk and compliance controls by ensuring adherence to applicable regulations, internal policies, NACHA rules, wire transfer requirements, and fraud prevention procedures.
• Monitor exceptions, investigate discrepancies, and implement corrective actions as needed.
• Drive an exceptional member experience by monitoring member feedback, addressing escalated issues, and identifying opportunities to improve service delivery, operational efficiency, and overall satisfaction.
• Provide leadership, coaching, and development to team members by setting performance expectations, conducting regular performance reviews, delivering feedback, and fostering a culture of accountability, collaboration, and continuous improvement.
• Support strategic departmental and organizational initiatives, including system implementations, process improvements, product enhancements, and other projects that strengthen the payment services function.
• Cross-train on all department functions and serve as a hands-on resource and backup for critical operational tasks, ensuring seamless support during staffing absences, peak processing periods, and emergency situations.

Benefits

• 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
• Quarterly incentives up to 10% of your salary (based on position)
• Employer 401(k) matching up to 5% plus additional annual discretionary contributions
• Education reimbursement up to $5,200/year
• Employee recognition program with cash incentives
• Commuter Toll Benefit $100–$200/month (based on position)
• Wellness Benefits up to $1,200 per year
• Paid Sick Time accrues at two weeks per year
• Paid Vacation Time accrues at three weeks per year
• Paid Federal banking holidays (approximately 11 per year)
• Ongoing training and education, seminars, and conferences
• Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
• Waived fees and deposit bonuses on Stanford FCU accounts
• Flex health/transit plan availability
• Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources