Electronic Monitoring Installer/Specialist-Adams, Baraboo, Mauston, Wisconsin Dells, Beaver Dam, Portage, Montello, and Wautoma area

About the role

Electronic Monitoring Installers/Specialists are responsible for installing, retrieving, and basic troubleshooting of various electronic monitoring devices (GPS, Remote Breath, Home Curfew, and Continuous Alcohol Monitoring equipment) within 24 hours of request for service. Installers will receive the electronic service request, obtain the appropriate equipment, and meet clients at community locations and / or the client’s residence. This position requires significant driving as you will be traveling to various work sites within your assigned area.

Responsibilities

• Receive service requests from JusticePoint dispatch staff via phone, text, and email
• Maintain inventory of electronic monitoring devices
• Establish location and time for meeting with client and complete service request within 24 hours
• Install/retrieve/troubleshoot electronic monitoring device
• Document all services as required and communicate status of request with contact person/team
• Maintain detailed logs of hours worked and miles traveled utilizing web-based software
• Represent JusticePoint professionally in all client interactions and service locations
• Other duties as assigned

Qualifications & Competencies

• Working knowledge of Microsoft Office (including Outlook, Word, and Excel)
• Ability to work independently and with little supervision
• Willingness to work a flexible schedule, primarily evening and weekend hours
• Proficient oral and written communication skills
• Required attention to detail as it relates to understanding work orders and entering case notes
• Demonstrated ability to work well with individuals from diverse economic, racial, and ethnic backgrounds
• Valid driver's license and automobile with insurance required
• Pre-employment and regular follow up background checks as required