Electronic Monitoring Agent (SSI)

Duties/Responsibilities

• Conducting client intakes, screenings and assessments.
• Managing all new referrals, including scheduling and conducting enrollments and equipment installations.
• Managing all program terminations and suspensions.
• Managing daily alerts for all monitoring technologies.
• Continuous monitoring and surveillance with timely and accurate reporting to the monitoring authorities.
• Client financial management including payment plans, payment processing, and collections.
• Inventory and supply management.
• Team communication and collaboration.
• Technical troubleshooting and maintenance.
• Travel under 15% required.

Experience And Skills

• Technical Proficiency in electronic monitoring systems and GPS technology.
• Attention to Detail and Analytical Skills for accurate data interpretation.
• Strong Communication Skills for effective collaboration.
• Reliability and Integrity in handling sensitive information.
• Empathy and Cultural Sensitivity in interactions.
• Patience and Resilience in handling challenging situations.

Education And Experience

• Bachelor’s degree preferred.
• Knowledge of Criminal Justice preferred.
• Bilingual- Spanish verbal and written communication preferred.