Electronic Health Records Support (Athena)

Benefits

• HealthDentalVision
• 401(K) matching
• 401(K)
• Life and Disability
• Paid Time Off
• Holidays

Essential Functions

• Participate in routine meetings with department heads and/or super-users to identify, document, and prioritize their needs.
• Follow up with departments to maintain a casual interface with the individuals and to focus on relationship building with the department.
• Act as support and point of contact and support for EMR end users.
• Support the go-live process and onboarding of new departments/offices and providers.
• Provide support in the assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests.
• Maintain a strong and positive relationship with all application vendors.
• Work with end users to complete projects as assigned.
• Provides support for the project direction and management to a team of resources in order to accomplish common goals defined by the project scope and objectives.
• Provides input in the development of project management protocols, procedures, and guidelines.
• Provides support for the implementation services including, but not limited to: project management, rollout support, system selection, and operational planning.
• Respond to support calls within designated times according to priority, and provide regular updates until resolution.
• Provide and communicate clear documentation for support, status, and issues resolutions.
• Remain current on Electronic Health Record releases/updates.
• Completes project status reports and is responsible for escalating issues and resource needs to IT management.
• Serves as a resource for other staff members.
• In conjunction with and at the direction of the Electronic Health Records Specialist handles multi-project interactions, investigates/resolves interfaces, assessments, and related decisions while considering project priorities based on resources and funds.
• Create and build templates, departments and providers within the system.

Skills/Abilities

• Demonstrates knowledge of the business, clinicals and communicator content of systems.
• Must demonstrate the ability to lead projects from inception to completion with management supervision.
• Must be competent in Microsoft and Excel software applications.
• Excellent communication, organizational, time management, and customer service skills.
• Excellent phone etiquette.

Mental/Physical Requirements

• Combination of standing, sitting, bending, and reaching.
• May work at computer monitors for prolonged periods with eye strain and muscle pain.
• Periods of stress from workload.