Electronic Health Record Supervisor - Health Data Services (Departmental Promotional Only)

About the role

The Electronic Health Record Supervisor - Health Data Services is responsible for supervising, assigning, reviewing, and participating in the work of staff responsible for providing direct application support and user training for Health’s electronic health record (EHR) system. This position also oversees the entire Health Data Services Team.

Responsibilities

• Partners with the Application Manager to ensure organizational and departmental goals are communicated, implemented, and tracked amongst the team.
• Plans, prioritizes, assigns, supervises, reviews, and participates in the work of staff.
• Makes sound decisions and manages crises based on the exercise of judgment and the consideration of all available information.
• Responds to and resolves escalated user inquiries and complaints and works with vendor representatives or managers to respond as needed.
• Conducts special research assignments, gathers data, and prepares reports for consideration by management or special committees.
• Supervises the development and maintenance of user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.

Requirements

• Five years of progressively responsible information technology support experience in a healthcare operations setting, including at least 2 years of lead, supervisory, or project management responsibility and 1 year of Epic user support experience.
• Two Epic certifications in Health Data Services, any combination of: EpicCare Health Data Services, MyChart, Healthy Planet, Wisdom.

Qualifications

• Advanced principles and practices of computer systems management, analysis, design, and maintenance.
• Electronic health record systems, specifically Epic software applications.
• Software development life cycle including requirement gathering and analysis, design, implementation or coding, testing, deployment, and maintenance.
• Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables.
• Basic supervisory principles and practices.
• Customer service principles.
• Policies, procedures, and business operations.
• Principles and procedures in project management and project management methodologies.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

Skills

• Excellent written and verbal communication skills with internal and external stakeholders to ensure that needs are met.
• Exceptional customer service skills.
• Strong supervisory/leadership skills.
• Experience working in a healthcare setting, preferably in a government county health department.
• Experience in lifecycle management from project through implementation and troubleshooting.
• Ability to make sound decisions and manage crises based on the exercise of judgment and the consideration of all available information.
• Experience providing leadership in collaborative relationships among internal and external teams.
• Experience in the implementation of new application systems and application upgrades.
• Demonstrated exceptional customer service skills.
• Experience in providing consultation services to customers/end-users, with ability to document business and technical problems, and identify requirements.

Benefits

This position is currently hybrid, with both on-site and remote work based on business need and subject to change.

Pay

Details on pay will be provided during the interview process.

Schedule

This position is currently hybrid, with both on-site and remote work based on business need and subject to change.