Electronic Health Record Supervisor - Health Data Services (Departmental Promotional Only)

About the role

The Electronic Health Record Supervisor - Health Data Services position is a regular position in the Health IT Division, located in South San Francisco and San Mateo, CA. This position is currently hybrid, with both on-site and remote work based on business need and subject to change.

Responsibilities

• Partners with the Application Manager to ensure organizational and departmental goals are communicated, implemented, and tracked amongst the team.
• Plans, prioritizes, assigns, supervises, reviews, and participates in the work of staff.
• Participates in the development and implementation of goals, objectives, policies, and priorities for assigned unit; recommends within departmental policy, appropriate service and staffing levels.
• Makes recommendations for changes and improvements to existing standards and procedures.
• Serves as a project team leader for the most complex projects including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end users; coordinates project activities with team members, other section staff, user representatives and outside vendors.
• Designs, implements, tests, updates, maintains, evaluates, and analyzes system configuration, system setup, and application tables.
• Develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities.
• Develops and documents business processes and relates them to application software; recommends and implements procedural and operational modifications to optimize internal and customer workflows.
• Develops and executes test plans to ensure application performance conforms to specifications.
• Responds to and resolves escalated user inquiries and complaints and works with vendor representatives or managers to respond as needed.
• Conducts special research assignments, gathers data, and prepares reports for consideration by management or special committees.
• Supervises the development and maintenance of user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology.

Requirements

• Advanced experience working with electronic health records.
• Three (3) years of experience supervising staff responsible for providing direct application support and user training for Health’s electronic health record (EHR) system.
• Strong supervisory/leadership skills.
• Experience providing leadership in a multicultural, multidisciplinary workforce.
• Experience working in a healthcare setting, preferably in a government county health department.
• Experience in lifecycle management from project through implementation and troubleshooting.
• Ability to make sound decisions and manage crises based on the exercise of judgment and the consideration of all available information.
• Experience providing leadership in collaborative relationships among internal and external teams.
• Experience in the implementation of new application systems and application upgrades.
• Demonstrated exceptional customer service skills.
• Experience in providing consultation services to customers/end-users, with ability to document business and technical problems, and identify requirements.
• Excellent written and verbal communication skills with internal and external stakeholders to ensure that needs are met.
• Adept at learning and applying newly acquired skills on the job.

Qualifications

• Knowledge of standards and practices of employee supervision, including work planning, assignment, review and evaluation, coaching, mentoring, and the training of staff in work procedures.
• Operations, services, and activities of the assigned program or unit.
• Advanced principles and practices of computer systems management, analysis, design, and maintenance.
• Epic software applications.
• Software development life cycle including requirement gathering and analysis, design, implementation or coding, testing, deployment, and maintenance.
• Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables.
• Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows.
• Basic supervisory principles and practices.
• Customer service principles.
• Policies, procedures, and business operations.
• Principles and procedures in project management and project management methodologies.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.

Skills

• To plan, organize, schedule, assign, review, and evaluate the work of and train staff.
• To recommend and implement goals, objectives, and practices for providing effective and efficient services.
• To train and mentor staff, including effective coaching and team building.
• To supervise the implementation of comprehensive electronic health record projects and training programs.
• To prepare clear and concise program documentation, system and user procedures, reports of work performed, and other written materials.
• To deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
• To interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
• To effectively represent the department and the County in meetings with contractors and vendors.
• To organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• To use English effectively to communicate in person, over the telephone, and in writing.
• To use tact, initiative, prudence, and independent judgment within general policy and legal guidelines.
• To establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• To interact with and work collaboratively with multidisciplinary teams and process stakeholders.
• To learn and retain knowledge of all assigned applications.
• To configure, implement, maintain, and evaluate Epic applications and platform.
• To troubleshoot application issues and system errors.
• To multi-task complex work assignments.
• To lead meetings and resolve conflicts.
• To perform under pressure with tight deadlines and complex tasks.
• To become cross-functional in one or more applications.
• To motivate key process stakeholders.
• To travel outside the County for training or other business needs.