Electronic Banking Associate

About the role

This role is part of a department responsible for incoming and outgoing wire transfers, ACH processing, and other electronic payment avenues. The Electronic Banking Associate ensures the Bank adheres to all rules and regulations regarding electronic payments and interacts frequently with internal and external customers, correspondent banks, and vendors. The position involves daily balancing and reconciliation of accounts, researching, and problem-solving issues as they arise.

Responsibilities

• Process incoming and outgoing domestic and foreign wires, following internal policies and protocols to ensure accuracy and timeliness.
• Process and monitor ACH transactions including reversals, disputes, and daily transaction posting.
• Provide professional internal and external customer service to Bank clients, internal stakeholders, and vendors and business partners.
• Research all electronic payment transaction types.
• Work with correspondent banks daily and establish positive working relationships with key contacts.
• Perform daily balancing and reconciling of wire and ACH accounts, including researching and resolving any discrepancies.
• Maintain and organize accurate documentation for audit and examination readiness.
• Process all transactions within bank policy and adherence to regulatory compliance, including BSA, OFAC, and electronic payment regulations.

Requirements

• High School diploma required; some college business coursework is helpful.
• 3+ years of Bank experience and general banking knowledge; prior experience in or knowledge of electronic payment rails such as wire transfers and ACH is highly desirable.
• Familiarity with banking regulations, including OFAC.

Skills

• Ability to work independently and multitask in a fast-paced and deadline-driven environment.
• Excellent customer service attributes: responsive, accurate, professional, courteous, and excellent follow-through.
• Keen desire and ability to pursue continued learning and strong retention level.
• Ability to solve problems and consider all and best options for resolution and action.
• Strong organizational skills.
• Strong research and investigation skills.
• Ability to work as a team player with a positive attitude.
• Knowledge of electronic payment rails including but not limited to wire and ACH.
• Strong attention to detail.
• Good written and verbal communication skills.

Schedule

Monday through Friday, 8:00 AM to 5:00 PM; availability for slightly alternate starting and ending times and occasional overtime is helpful.

Benefits

• Medical, dental, and vision coverage.
• Life, short-term disability (STD), and long-term disability (LTD) plans.
• Flexible Spending Account (FSA).
• 401k with company match + ESOP.
• Paid vacation, sick time, and holidays.