Electromechanical Support Specialist

Electromechanical Support Specialist - Gas GeneratorsHybrid role: Westford, MA - 3 days onsiteEstimated Annual Base Salary: $70,000-$85,000 Peak ScientificPEAK Scientific is a leading nitrogen generator manufacturer and global expert in high-performance nitrogen gas generator and hydrogen gas generator systems for LC-MS, GC, GC-MS and other applications used in laboratories around the world. Putting our customers first is at the heart of everything we do which is why we help lower operational costs, reduce environmental impact and remove the uncertainty and inconvenience of traditional recurring gas supply with an in-house gas generation solution from PEAK Scientific. Job OverviewAs Electromechanical Support Specialist reporting to the Head of Service & Operations – North America, you will take full ownership of technical and service enquiries for our Customers, OEMs, Field and Office teams. Duties and ResponsibilitiesProviding a high level of technical support in conjunction with the service management system.Prioritizing and scheduling of customer requested service/maintenance requests.Responding to and recording all incoming technical calls and emails.Maintaining up to date customer records.Informing line manager of all serious complaints and escalation. Skills and QualificationsAssociates degree or technical school background and 5 years’ experience in a technical fieldComplete and detailed understanding of pressure systems and transportable gasesGood practical skills and a methodical approach to resolving problems.Experience in a customer-facing roleExperience in Fault Diagnosis.Ability to read/follow electrical, mechanical, and pneumatic diagrams.Good practical skills and a methodical approach to problem solving.Strong telephone manner and Microsoft Office Skills.Knowledge of CRM systems.Self-motivated and the ability to work with minimal supervision. Living by the Peak ValuesPut Customer First, keep customer needs at the heart of every decision and actionBe Innovative, always curious and open to new ideas and better ways of doing thingsStay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomesAlways Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better jobShow Pride & Passion, be proud about what we do and enjoy our work Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.