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Jobs · Management · California

Electro - Mechanical Repair Technician [Santa Ana]

Iteris, Inc. · Santa Ana, CA · 2 mo ago
On-siteManagement$25–$28/hrFull-time

About the role

Iteris is seeking an RMA Technician to perform product diagnosis, repairs, and service. Key responsibilities include diagnosing problems, troubleshooting, and resolving hardware and software issues.

Responsibilities

  • Simulate, emulate, and troubleshoot customer's issues and repair or replace electronic components in a timely manner
  • Provide detailed symptom descriptions for failures during functional tests to assist in component-level troubleshooting
  • Adhere to manufacturing process instructions and other established procedures during the manufacturing process to produce a quality product
  • Follow all applicable work instructions to perform testing and repair processes
  • Identify and discuss problems (technical and process) encountered while testing/troubleshooting with manager and engineering staff, recommending solutions to improve work efficiency
  • Escalate product and process issues to management and assist with problem resolution
  • Follow all corporate, safety, and production procedures and regulations, maintaining a clean and orderly workstation
  • Perform additional duties as given or assigned, including working longer hours as needed

Requirements

  • High School degree or GED
  • Over three (3) years working in a manufacturing environment
  • Over two (2) years experience with RMA transactions and process handling
  • Troubleshooting, identification of electronic and mechanical failure modes
  • Ability to read and interpret electrical schematics, written orders, specifications, blueprints, and instructions
  • Fluent in the English language: Ability to read, write, and speak English well
  • Strong organization and time management skills
  • Support assembly as needed
  • Proficiency with Microsoft Office Suite

Qualifications

  • Legally authorized to work in the United States
  • Bilingual (English/Spanish), a plus
  • Ability to exert moderate physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and lifting/carrying/pushing/pulling objects/materials of moderate weight (up to 50 pounds)

Skills

  • Excellent communication and problem-solving skills
  • Detail-oriented and organized
  • Strong commitment
  • Technical knowledge with the ability to troubleshoot and resolve hardware and software issues

Benefits

Iteris offers an incentive-based yearly bonus, 401(k) with immediate matching and no vesting period, generous Paid-Time-Off (PTO) benefits, comprehensive medical, dental, and vision coverage, life insurance, medical reimbursement plans, disability coverage, education assistance program, and a valid driver’s license may be required based on essential duties.

Pay

Iteris anticipates paying an hourly rate between $25.00 and $28.00 for this role. Actual pay offered may be below or above these amounts, depending on the individual’s job-related knowledge, skills, and experience.

Schedule

Actual schedule may vary based on business needs.

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