Electro-Mechanical Field Service Technician

About the role

As an Electro-Mechanical Field Service Technician, you’ll work hands-on with high-performance Jenbacher gas engines (0.25-9.5 MW), supporting critical energy solutions across industries and innovative fuel sources like biogas, landfill gas, coal mine gas, and more. This field-based role involves advanced troubleshooting, commissioning, maintenance, and overhauls of both mechanical and electrical systems.

Career Growth & Advancement

INNIO offers a structured and transparent career path for Field Service Technicians, with advancement opportunities through four core levels. Employees can progress based on technical competency, certifications, and hands-on experience, supported by:

• Robust training programs
• Clear performance expectations
• Regular promotion-eligibility reviews

This approach enables growth as technical experts or into leadership and management roles.

Responsibilities

• Perform hands-on service activities according to engine maintenance protocols (e.g., replacing filters, conducting inspections, taking measurements).
• Execute minor repairs and address issues beyond planned maintenance.
• Troubleshoot mechanical, electrical, and electronic failures, analyze historical engine data, and propose solutions.
• Coordinate with third-party suppliers as needed.
• Collaborate effectively with colleagues, subcontractors, and customers—both independently and as part of a team.
• Communicate planned service activities and provide maintenance progress updates.
• Take ownership of assigned sites and customers, proactively working to maximize engine reliability and customer service.
• Prepare detailed technical reports, including actions taken, materials used, and recommendations for follow-up.
• Maintain tools, critical spare parts, and company vehicles in good condition.
• Complete timesheets, expense reports, EHS forms, and job reports promptly.
• Adhere to all Environmental Health and Safety (EHS) policies and procedures.

Requirements

• Prior field technician experience (automotive, power generation, heavy equipment, ships, aviation, or diesel engines).
• Analytical troubleshooting skills.
• Willingness to travel up to 80% of the time, including overnight stays.
• High School Diploma or GED.
• Valid driver’s license and clean driving record.
• Ability to work remotely as needed.
• Legal authorization to work in the U.S. (no visa sponsorship available).
• Ability to meet company vehicle insurability standards.

Preferred Skills

• Experience with Jenbacher, natural gas, or reciprocating engines.
• Strong electrical skills (e.g., wiring panels and alternators).
• Ability to interpret wiring diagrams and mechanical drawings.
• PLC (Programmable Logic Controller) knowledge.
• Background in power generation applications.
• Strong analytical, problem-solving, and organizational skills.
• Excellent customer focus and interpersonal skills.
• Proficiency with computers and logic controls software.
• Excellent English communication skills, both written and verbal.

Physical Demands

• Frequently lift, carry, push, and pull tools, equipment, and materials up to 50 lbs.; occasionally move heavier items with assistance or mechanical lifting devices.
• Stand, walk, climb ladders and stairs, work at heights, and navigate uneven surfaces for extended periods.
• Frequently kneel, crouch, crawl, squat, and work in confined spaces.
• Use hand tools, power tools, testing equipment, and precision instruments requiring manual dexterity and fine motor skills.
• Read gauges, schematics, drawings, and technical documents; identify wiring, indicators, and safety markings.
• Hear verbal instructions, alarms, warning signals, and equipment sounds in industrial environments.
• Work in varying environmental conditions, including extreme temperatures, inclement weather, noise, vibration, dust, chemicals, and energized equipment.
• Travel frequently by vehicle and air, including transporting tools, testing equipment, and personal protective equipment (PPE).
• Wear required PPE, including hard hats, safety glasses, hearing protection, respiratory protection (when medically qualified), arc-flash PPE, fall protection equipment, safety footwear, and protective gloves.

Benefits

• Medical, Dental & Vision: Coverage for you, your spouse, and children until age 26 (PPO and HDHP options).
• Savings Accounts: HSA with company match, Health Care FSA, Limited Purpose FSA, and Dependent Care FSA.
• Insurance Coverage: Company-paid Life & AD&D, plus voluntary options for self, spouse, and children.
• Disability: Company-paid Short-Term Disability and Voluntary Long-Term Disability.
• Retirement: 401(k) with immediate eligibility, company match, profit sharing, and diverse investment options.
• Paid Time Off: Vacation, personal illness, and personal business time off, plus time off to care for a family member.
• Paid Holidays: In addition to paid time off.
• Wellness & Support: EAP, fitness reimbursement, weight management, tobacco cessation, Calm Health, Maven Maternity, One Pass Select.
• Additional Benefits: FREE digital physical therapy and pelvic health programs through Sword Health.