Electrical Warranty Service Technician

About the role

We are seeking a dependable and customer-focused Electrical Warranty Service Technician to join our team servicing the Leander area. This role is responsible for responding to and resolving residential warranty service calls, diagnosing electrical issues, and ensuring high-quality workmanship and customer satisfaction.

Responsibilities

• Respond promptly to residential warranty service requests in the Leander area
• Diagnose and troubleshoot electrical issues in homes
• Perform necessary repairs to meet warranty standards and company expectations
• Ensure all work is completed efficiently and correctly the first time
• Identify electrical system malfunctions and determine appropriate solutions
• Repair or replace defective wiring, devices, panels, and related components
• Verify system functionality and safety after repairs
• Communicate clearly and professionally with homeowners
• Explain issues, repairs, and resolutions in an easy-to-understand manner
• Provide a high level of customer service to maintain strong client relationships
• Accurately document all service calls, work performed, and materials used
• Complete work orders and service tickets in a timely manner
• Follow all safety protocols and electrical codes
• Ensure all work complies with local, state, and national regulations

Qualifications

• Minimum Residential Wireman License (required)
• Warranty service experience highly preferred but not required
• Strong troubleshooting and problem-solving skills
• Ability to work independently with minimal supervision
• Ability to communicate effectively in English (read, write, and speak)
• Strong interpersonal and customer service skills
• Must be able to pass a background screening and drug test
• Valid driver’s license with a clean driving record

Work Environment

This is a field-based role servicing residential homes in the Leander area. Work may be performed in attics, crawl spaces, and outdoor conditions, with exposure to heat, dust, and tight working spaces. The environment is fast-paced, requiring time management and adaptability.

Physical Requirements

• Ability to lift and carry up to 75 lbs
• Ability to climb ladders and work in confined spaces (attics, crawl spaces)
• Comfortable working in varying weather conditions

Benefits

• Competitive pay based on experience
• Opportunity to grow with a strong and supportive team
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs