Electrical Warranty Coordinator

About the role

The Electric Warranty Coordinator supports warranty administrative functions for Warranty Managers, Service Supervisors, and Service Technicians. Responsibilities include scheduling in-home service calls, handling builder documentation and billing, and performing various assigned duties.

Responsibilities

• Monitors and maintains the inbox as needed.
• Verifies validity of warranty requests prior to creating work orders and scheduling in Bolt.
• Schedules verified work orders in Bolt / Service Titan systems.
• Sets up customers in Sage AR and in Bolt when required.
• Creates jobs in Sage Job Cost and in Bolt when required.
• Schedules and assigns warranty work, coordinating with service & RNC Supervisors when necessary.
• Answers incoming calls and responds to customer / builder needs and messages in a timely and professional manner.
• Calls customers regarding external service requests to schedule appointments.
• Requests approvals and documentation from builders.
• E-files and properly codes/names documentation from builders.
• Coordinates with internal departments as needed when work becomes billable.
• Requests Purchase Orders and documentation from builders; provides PO pricing to builders prior to scheduling service work.
• Requests WO’s for RNC warranty jobs to be completed.
• Performs other related duties as directed.

Requirements

• High school diploma or equivalent required; Associate or bachelor’s degree preferred but not required.
• Valid state Driver’s license.
• At least two years of work experience in a related field and/or customer service.

Skills

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Working knowledge of Microsoft Office Suite (Excel, Word).
• Good analytical skills and ability to make sound judgments relative to inventory.
• Knowledge in the construction industry preferred.
• Ability to work independently.

Physical Requirements

• Must be able to lift up to 15 pounds at times.
• Extended periods of sitting at a desk using a computer.

Benefits

• Competitive pay rates, paid every Friday.
• Opportunities for advancement.
• Paid Time Off (PTO) – start accruing on Day 1.
• Comprehensive benefits package available the 1st of the month after 30 days, including:
  • Health, Dental, and Vision Insurance.
  • Employee Assistance Program (EAP).
  • Life Insurance and AD&D.
  • Company-paid basic life insurance for all employees.
  • Educational assistance.
  • 401(k) after 90 days.