Electrical Service Executive

About the Role

As the Electrical Services Executive, you will provide overall management and direction for large recurring and non-recurring work, including service contracts, projects, and work orders at Rosendin, one of the largest employee-owned electrical contractors in the United States. This role offers a true sense of ownership, career growth, and the opportunity to work on high-profile projects with a proven industry leader.

Responsibilities

• Provide initial client contact to assess client needs for their facility or service call.
• Prepare a complete estimate and budget for the service contract, project, or service call with a detailed review of client requirements.
• Provide guidance and management for the Electrical Services Manager(s).
• Directly manage a team of Electrical Services Managers to provide oversight for contracts and projects based on complexity and support required.
• Provide technical review for all bid estimates proposed to ensure all requirements are met.
• Track terms and rates negotiated with clients for facilitating and sustaining service accounts to ensure consistency across client accounts.
• Execute business development with existing clients.
• Coordinate with Rosendin Engineering for bid estimates and active projects.
• Manage financial aspects of contracts with the Project Assistant or Service Coordinator to protect the company’s interest while maintaining client relationships to ensure profitability.
• Develop and maintain relationships with large service accounts to expand relationships across multiple locations.
• Prepare monthly cost reports under the supervision of a Division Manager.
• Schedule regular visits with sustaining service accounts to assure client satisfaction.
• Fulfill division objectives, policies, procedures, and performance standards within corporate policy boundaries.
• Maintain a complete knowledge of the status of all projects.
• Instill and promote a "win-win" attitude with service drivers to ensure profitable work and satisfied customers.
• Coordinate efforts with the Business Development Group.
• Monitor overall quantity and quality of work performed by service drivers and support personnel.
• Execute organization's programs, policies, standards, and procedures consistent with corporate guidelines.
• Assume additional responsibilities as required by the division's operating needs or as directed by the Division Manager.

Requirements

• Advanced technical and customer service skills.
• Able to meet deadlines and work within budgets.
• Extensive knowledge of safety protocols and procedures.
• Ability to apply innovative and effective management techniques to maximize employee performance.
• Commitment to working in a team atmosphere.
• Proficient in using a computer and Microsoft Office (Outlook, Word); Accubid and Oracle preferred.
• Advanced skills in Excel.
• Advanced knowledge of CMMS platforms, such as Maximo, Tririga, Archibus, Maintenance Connection, or ChekHub.
• Ability to prioritize and manage multiple tasks, adapting to changing priorities as necessary.
• Ability to work under time pressure with a positive attitude.
• Effective oral and written communication skills.
• Self-motivated, proactive, and an effective team player.
• Ability to interact professionally with all levels of employees, vendors, clients, and others.

Qualifications

• Minimum 10 years’ experience in a project management, service management, or facility management role.
• Minimum 7 years’ experience managing an operations team.
• Demonstrated experience in promoting and selling service contracts to meet client needs.
• Can be a combination of education, training, and relevant experience.

Working Conditions

• General work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending.
• Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning.
• Noise level is usually low to medium; it can be loud on the jobsite.
• Occasional lifting of up to 30 lbs.
• Travel up to 50%.

Benefits

• ESOP – Employee Stock Ownership Plan.
• 401 K retirement plan.
• Annual bonus program based on performance, profitability, and achievement.
• 17 PTO days per year plus 10 paid holidays.
• Medical, Dental, and Vision Insurance.
• Term Life, AD&D Insurance, and Voluntary Life Insurance.
• Disability Income Protection Insurance.
• Pre-tax Flexible Spending Plans (Health and Dependent Care).
• Charitable Giving Match with the Rosendin Foundation.