Electrical Service Department Manager

Overview

The Service Manager is focused on providing leadership to the service team through daily operational management, training, performance management and safety. This position is responsible for generating work with end users, customers and repeat clients. They will spend time pursuing and acquiring new accounts in addition to managing and coordinating the service department and assigned projects.

Responsibilities

• Leading service department operations, including staffing, productivity, and performance to drive customer satisfaction and profitability
• Managing service projects from planning through closeouts, including budgets, schedules, billing, and change orders
• Maintaining financial performance (P&L, costs, WIP, billing, collections) and managing departmental budgets and reporting
• Planning and allocating resources, coordinating staffing and manpower
• Recruiting, coaching, developing personnel; overseeing training and performance management
• Supporting estimating, proposals, and sales efforts while building and maintaining client relationships
• Leading team meetings, training initiatives, and continuous improvement efforts
• Ensuring compliance with safety standards, quality requirements, and operation procedures

Qualifications

• Minimum of 10 years of experience managing commercial service electricians
• Experience with electrical estimating software (Preferably McCormick)
• Experience leading multiple people with different responsibilities
• Electrical construction and maintenance industry experience

Skills and Abilities

• Customer service focus with the ability to define and document customers’ needs, address technical concerns and provide solutions
• Well-developed interpersonal and written communication skills

Physical Requirements and Working Conditions

• Ability to see, hear well (either naturally or with correction) and speak clearly
• Cordinate the movement of your eyes, hands, and fingers
• Physical requirements include sitting, standing and bending, repetitive motions of hands and wrists
• Reach for, handle, use fingers and manipulate objects
• Must be capable of working extended hour days when job/business needs demand

Employee Benefit Program

• Employer Paid Medical, Dental, Vision (employee and eligible dependents). Low annual deductible. Eligible first month following first 30 days.
• Employer Paid Life and AD&D Insurance (employee and eligible dependents)
• Employer Paid Long Term Disability (employee)
• 401(k) plan with up to a 4% match; Roth or Traditional options available
• Paid Time Off to cover personal time away from work
• 7 Paid Holidays
• Flex Savings Account for Medical and Dependent Care
• Voluntary supplemental insurance (i.e. Cancer Care, Accident, etc.)
• Fitness Reimbursement Program
• Education Assistance Program
• Vehicle Allowance