Electrical Manager

About the Company

Ballard Natural Gas is looking for an experienced Electrical Manager to lead and grow our residential electrical service division. Office Address: 2027 196th St SW Suite A101, Lynnwood, WA 98036

About the Role

This is not just a technical management position. We are looking for a proven leader who understands the residential service industry, knows how to develop electricians, drive performance, create accountability, and grow a successful electrical department.

Responsibilities

• Lead the day-to-day operations of our residential electrical service department
• Drive growth, revenue, profitability, and overall department performance
• Lead, coach, develop, and hold electricians accountable to performance expectations
• Monitor key department KPIs, including revenue, average ticket, conversion, productivity, callbacks, and customer satisfaction
• Conduct regular ride-alongs, coaching sessions, training, and performance reviews
• Ensure technicians provide customers with thorough evaluations, appropriate options, and exceptional service
• Recruit, onboard, train, and retain high-performing electrical professionals
• Partner with Dispatch and Customer Service to maximize technician capacity and maintain an efficient service board
• Maintain strong knowledge of local electrical codes, permitting requirements, inspections, and industry standards
• Ensure all electrical work meets company quality and safety standards
• Identify opportunities to expand electrical services and increase market penetration
• Build processes and accountability that support continued growth of the electrical division
• Work closely with company leadership to establish department goals, budgets, staffing plans, and growth strategies

Qualifications

• Current Washington electrical license required — minimum O2 license
• Electrical Administrator license strongly preferred
• O1 license strongly preferred
• Previous electrical management or leadership experience required
• Strong background in residential electrical service
• Thorough knowledge of residential electrical systems, codes, permitting, and requirements in the local market
• Proven ability to lead, coach, and develop field technicians
• Strong understanding of the business side of residential home services, including KPIs, revenue, productivity, and profitability
• Ability to create accountability while maintaining a positive, high-performing team culture
• Strong organizational, communication, and problem-solving skills
• Comfortable working in a fast-paced, growth-focused environment

Pay

$115,000 annual base salary + bonus potential