Electric Vehicle Field Service Technician - Long Beach, CA

About the role

A regional Field Service Technician will perform Field Service activities for all local Orange EV vehicles. This role involves diagnosing, repairing, and providing root cause analysis; evaluating Remote Monitoring System data to identify performance concerns and study vehicle utilization; accurately recording all service work and developing pertinent reports; collaborating with customers and third-party service providers; providing technical support for sales and marketing efforts; performing field upgrades or retrofits; and facilitating tool and parts warehousing. With assistance from the Service Team, the technician will plan and execute a complete service strategy for the region.

Responsibilities

• Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair.
• Represent Orange EV in the utmost professional manner.
• Utilize the Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs.
• Accurately record all service activity in the service record-keeping system.
• Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario.
• Work with the site manager and the electrician regarding the logistics of charging infrastructure location, cost, and timing.
• Evaluate conversion vehicle candidates and prepare a thorough report on the condition.
• Support Customer Technicians and Third-Party Service Providers with ancillary repairs.
• Provide a secure remote location for tools, parts, and other necessary items.
• Deliver Operator and Maintenance training in addition to sales and business development support.
• Travel as required for initial training and to ensure service team goals and customer needs are met.

Requirements

• High School Diploma; related technical degree preferred.
• 1 or more years’ experience in the automotive or electrical industries.
• Intermediate to advanced level experience with MS Office Suite, including Excel, Word, and TEAMS.
• Knowledge of principles and processes for providing superior customer service.
• Analytical approach to problem solving.
• Ability to routinely lift up to 50 lbs at waist level and occasionally up to 75-100 lbs.
• Ability to squat, sit, lie under, or climb on the vehicle routinely.
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules.
• Ability to set and prioritize goals and achieve them according to a schedule.
• Ability to execute and follow through on instructions given by the supervisor.
• Ability to articulate clearly when writing, including composition, spelling, and punctuation.
• Travel as required for initial training and to ensure service team goals and customer needs are met.