Electric PC Technician II

Essential Duties and Responsibilities

• Research and analyze customer problems to diagnose and resolve desktop hardware and software problems.
• Apply systematic techniques to isolate and correct problems.
• Analyze current customer configuration and migrate as needed.
• Install, configure, and maintain software and hardware and then verify the correct installation and configuration.
• Troubleshoot in-person, by telephone, or via email in a timely and accurate fashion to provide end-user assistance and repair hardware and network connectivity issues.
• Monitor problem resolution and ensure satisfactory and timely completion.
• Participate with teams and departments to offer analytical and technical support to Management Information Services.
• Evaluate, create, and implement procedures and technical solutions to aid in problem-solving and deployments.
• Remove old equipment as needed and perform data migration to new machines.
• Install, configure, and troubleshoot VPN and dial-up network connections to remote customers such as managers, vendors, and council.
• Contact vendors, research products via the Internet, and evaluate costs and suitability to project/request.

Minimum Qualifications

• A high school diploma or GED with six months/one year of advanced training in related information technology support.
• 2-4 years related experience.
• Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

• Education/Experience: Associate’s degree.
• 4-6 years experience with the configuration and installation of computer hardware/software and in problem resolution.
• Microsoft Certified Professional Knowledge, Skills & Abilities.

Physical Requirements / Work Environment

• The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.