Elan Sr. Technology Relationship Manager

About the role

The Senior Technology Relationship Manager (STRM) is a strategic, partner-facing role responsible for owning and executing the day-to-day technology relationship with key B2B partners. This role works in close partnership with the Account Management team to ensure partner technology solutions are stable, compliant, scalable, and aligned to business objectives.

Responsibilities

• Serve as the day-to-day technology relationship owner for assigned partners
• Act as the primary technology point of contact for Account Executives and internal stakeholders
• Partner closely with Account Management to support relationship growth, renewals, and technology alignment
• Coordinate and lead bi-monthly digital experience and technology review meetings
• Provide internal teams with context on partner history, unique technology approaches, and operating models
• Function as SME for partner solutions, communicating capabilities, constraints, and dependencies to U.S. Bank teams
• Own and coordinate partner technology compliance reviews, including CAT submissions and follow-ups
• Gather, track, and maintain PRISM documentation and audit evidence
• Coordinate CAT approval processes for integrated technology releases (e.g., CardHub, SpendTrack)
• Manage partner-specific technology controls and remediation actions
• Ensure timely completion of attestations, reviews, and risk-related action items
• Develop and maintain Partner Technology Roadmaps
• Track, evaluate, and manage current and future technology solutions, including those outside standard Connectivity Solutions
• Coordinate with Connectivity Solutions Strategy prior to committing to non-standard solutions
• Follow up on and resolve out-of-bounds technology questions and requests
• Lead requirements discovery and quarterback new solution intake, documentation, and approvals
• Manage and prioritize the partner technology backlog
• Coordinate API version management and lifecycle planning with partners and internal platform teams
• Act as point of contact for certificates, secrets, and keys, including renewals and partner communications
• Monitor and report on API usage, performance, and stability
• Translate platform and API updates into business-friendly communications for partners
• Ensure partner alignment with platform standards and lifecycle expectations
• Manage and triage a backlog of partner and internal technology requests
• Triage production issues and actively engage in Production Support channels
• Assist with testing, troubleshooting, and ticket resolution
• Manage downtime communications and escalation, including understanding internal development and environment cycles
• Ensure proactive, transparent communication to highly integrated partners
• Own UAT environment management, including refresh coordination and account conditioning
• Support test data setup and post-refresh ad hoc testing requests
• Coordinate partner testing for Elan and Fiserv technology updates
• Manage partner release readiness, validation, and sign-off activities
• Drive proactive technology change communication across Elan and Fiserv platforms
• Produce and deliver solution usage, performance, and experience reporting
• Review CSAT feedback and partner input to identify improvement opportunities
• Drive workflow, platform, and API experience enhancements
• Identify trends, risks, and scalability opportunities across partner implementations
• Act as a player/coach, mentoring future Technology Relationship Managers
• Create standard operating processes for onboarding, governance, compliance, UAT, and releases
• Create repeatable work products, including: Intake and requirements templates, Compliance and audit checklists, Partner communication artifacts, API, certificate, and environment playbooks
• Improve efficiency through process standardization and reduced manual effort
• Help establish the long-term operating model for Technology Relationship Management

Requirements

• Strong background in B2B technology relationships, integrations, and platform-based solutions
• Proven experience liaising between business, technical, compliance, and product teams
• Working knowledge of APIs, UAT environments, certificates, and platform lifecycle management
• Excellent communication skills with both technical and non-technical stakeholders
• Demonstrated ability to manage ambiguity and build new processes or functions

Qualifications

• Bachelor’s degree or equivalent relevant experience
• 8+ years of experience in technology relationship management, technical account management, or similar roles within the financial services, payments, or related industry

Preferred Qualifications

• Experience in financial services or payments technology strongly preferred
• Familiarity with compliance frameworks such as CAT and PRISM
• Experience supporting third-party platforms such as Fiserv or similar providers
• Prior experience mentoring or building new operational functions
• Experience training and coaching others, with interest in continued people leadership